AR 218 by Uliv

Stayed here with friends in the executive suites in 2019. For this return visit, with another couple, we booked two suites last October. I later corresponded with the hotel, requesting the best possible rooms, upper floor. It was therefore extremely disappointing to be shown to a dark, stuffy main floor room with no windows and no AC. When we asked to be moved, as my husband was concerned about his asthma, Andrea insisted that there were no other rooms available and that the hotel does not offer AC. We considered finding other accommodation, although our friends were already installed in their perfectly acceptable room on the 2nd floor. Then somehow she found us a nice suite on the 2nd floor, near our friends, with windows and AC, like the one we'd had previously. As repeat customers, we were upset at being treated like this. There were also some small issues, such as the room not being cleaned till very late in the day, when we wanted to rest. We skipped the housekeeping, but when I went downstairs to request replacement toilet paper, I was told I was entitled to only one roll (but given two just this one time--and not replaced the next day). The towels are very shabby, and we were not happy that WiFi cut out at 10 AM on our departure day, even though checkout was at 11. Apart from these shortcomings, and especially the miserable check-in experience, the hotel is comfortable, convenient and good value.

Very comfortable place to stay. The room was quite large and had a kitchen. Plenty of dishes, silverware, pots and pans. The bed was great and the bathroom really nice! Comfortabe and attractive furniture. The security guard that let me in was very kind to show me to my room and how to use the keypad. A plus was a Starbucks right on site. The neighborhood is beautiful

Great neighborhood in Condessa. Area was safe and secure. My only complaint was the bed was very stiff and not comfortable.

Beautiful property in excellent area. Especially loved the large windows and the two sets of shades (regular and room-darkening) that allowed us to sleep in. The rooms were not particularly noise-proof yet it was exceptionally quiet at night. Great shower pressure and bathroom. Staff were very friendly and helpful. Would stay again!

I really enjoyed my stay. Hotel staff are friendly, courteous and helpful. Security guard always at the lobby. Area is beautiful! Safe! Many restaurants nearby within walking distance. A**osphere of the Condesa area is unbelievably beautiful. My only issue was non-functioning A/C unit.

This is our third time staying at the property and it is great! The location is prime and it’s very easy to get in and out. The room layouts are good! However, every time we’ve stayed there, there’s an issue that is not properly communicated until you get there and question it. This time was no AC available, only super noisy floor fans. Last time, there was no hot water. Overall, it’s a good stay! Management is friendly and welcoming.

The hotel room and grounds were nice. However, the security gates were both unlocked our entire stay which made us feel unsafe. Additionally, the air conditioning units were not working and they only provided us one small fan.

Nice apar**ent hotel. Had all the kitchen things you would need but why when there are so many great restaurants in Mexico city. Comfy bed and nice shower. Security guard in the lobby was friendly and helpful. Starbucks there also.

We recently stayed at AR218 hotel, and it exceeded my expectations in every way. The attention to detail was impeccable, from the stylish decor to the exceptional service. The room was not only comfortable but also elegantly designed. The staff was friendly and attentive, making my stay truly memorable. I highly recommend this hotel.