Shelley Hotel

good location but they don’t have luggage service

First there's no one at this hotel. Everything is across the street. Ice whatever. Although at 10am I was told there's no ice till 11 which was checkout. The lady definitely hated her job. Way overpriced. Super tiny room. Bathroom was gross and old with old tint on the window no curtain. Only one light bulb worked. No amenities at all.

Worst hotel you can book in south beach. Try calling them you most likely will not get someone to answer. Be ready to walk back to the front desk every time you go to your room to get a new key because they never work more than once and that’s if it works that one time. I would not recommend booking here.

To begin with there is no check in desk at the property.There is a bar in the main lobby that opens at 5pm and will remain open well past 2am if there are clients.I had to contact the hotel to request a room upgrade prior to the trip but it was not easy.If you call the main hotel Shelley no one answers the phone if you contact the hotel management group by phone they make you email them and it takes them more than 24 hours to respond.When I finally arrived for check in I got to my room on the first floor a few doors away from the bar and the room was stuffy and moist and had an odor of mold.The air conditioner was not working and just pushed around the bad air.Any time it would turn on there was little bugs flying in the room, I tried to give it a pass because we’re near the ocean but as the days progressed the moisture level and odor in the room increased.I woke up extremely congested every morning and essentially wet because of how damp it was in the room.On the 3rd night of the stay I requested a room change the hotel employee came into the room to make sure that the room indeed was as I had stated and before walking into the room she noticed and said oh yes I’ll put in a request for room change but there was nothing they could do for the night.The following morning we were changed to a room on the 3rd floor and it turned out that the hotel does not have any visible elevator access so we had to carry our bags up.Requesting refund they offered an insulting $100.

Good place to stay if you’re just looking for a place to pass out and shower right on South Beach around everything you need could walk to adjust about everywhere hotel did have a little musty smell to it but me and my friend stayed for a weekend for her birthday and we had a good time And it did suffice for what we needed a place to crash and a place to shower I’m from New York so to me, the hotel was average

This hotel is very close to everything! The price you cannot beat. The shower was nice and steamy as well. Easy check in process!

Such a beautiful hotel, very clean, surrounded by restaurants and shops and super close to the beach it was so amazing

Staff were friendly and efficient, quick check in process! Although you had to check in across the street, and the day we checked in it was very busy party night so the music was way too loud and made it hard to hear the staff.

Convenient, close to Ocean Drive with lots of restaurants and access to the beach. Quiet and clean, very friendly staff. The only negative is no luggage storage and early check out at 11am (I was able to extend by 1 hour without extra charge)