Mondrian South Beach

This hotel is so nice! Clean! But it will charge you for the parking

I came here off of a recommendation and this trip was horrible! When I first got to the hotel, the first room they had me in, things were missing and the racks in the closet was broken … also when I turned the water on, dirty water was coming out the sink so I asked to get my room changed. They put me in another room which was somewhat better until I went to use the restroom and dirty water came up to surface!!!! I’m like oh my god you have to be kidding me because I already unpacked. So I ended up having to change my room again, this one was an upgrade and a lot better they gave me complimentary champagne which was nice but the night before my last night housekeeping put dirty sheets on the bed!!! At this point, I was too thru and wanted this trip to be over! Then I went to checkout and they tried to change their story when they mentioned I would be getting a $200 credit for my room .. little did I know that $200 credit was for the pool only!! What am I going to buy at the pool worth $200 .. that was bull because whoever I spoke to prior didn’t mention anything about a pool! After going back and forth with the front desk and supervisor finally they had enough sense to take off the resort fees as well as the resort fees and extra charges from another room I had booked! I will never ever stay at this establishment again!! I’ve traveled all over the world and this had to have been the worst experience I ever encountered. If I could give 0 stars I would!!! Definitely not a 4 star hotel and their beds are super uncomfortable! I was hoping for the better but it just kept getting worse! I also emailed the front desk with these photos! They need to update their eetablishment! People are paying their hard earned money not to stay in a place that keeps falling apart!

Dear Ladies und Gentlemen, Thank you for your consern about our opinion regarding our stay. Unfortunately we feel disappointed by the attention and the condition of the hotel facilities. First of all reaching the hotel was very difficult, since the hotel does not have any road sign indicating the name . The front desk staff did not explain us about the content of the resort fee or the breakfast schedules. Nor did we get a glas of prosecco as indicated in the resort fee which we found out later trying to see what's included. None of the bellboys showed any interest in taking the suitcases to the room, we did it ourselves. The room shows the passage of time and the lack of care. We would have expected a different experience in a high class hotel. Best regards Cecilia Baldivieso de Witzany - (room 615)

Had a great stay and would love to return soon.

I can confidently give this dog-friendly hotel a well-deserved five-star rating, as our experience there was nothing short of exceptional. From the moment we arrived, the staff greeted us warmly, and their friendliness and helpfulness were evident throughout our stay. Our furry friend was treated like a VIP. The hotel’s commitment to being dog-friendly was remarkable, and our pet felt right at home from the start. Beyond the pet-friendly aspect, the hotel itself was a true delight. The pool area offering a refreshing escape with nice music. The rooms were consistently clean, and the pleasant scent that permeated the hotel created a welcoming and inviting atmosphere. It was evident that the staff took great care to ensure a comfortable and enjoyable experience for all guests. As we returned for our third visit, our love for this place only grew stronger. If you’re seeking a dog-friendly haven where exceptional service, a beautiful ambiance, and pristine rooms converge, look no further. This hotel is an absolute gem that we can’t help but adore.

I love the stay it was great

My boyfriend, our dog and I just spent a week at the Mondrian. From the moment we arrived, the guys at the entrance gave us a very pleasant welcome and from then on all the staff. Those at the reception, those at the bar, those at the pool, those at the restaurant and the maids gave us an exceptional treatment, always friendly and with a sweet smile on their faces, we really felt at home and our pet did too. He received a lot of affection from all of them and was happy for the whole hotel. We highly recommend this hotel. Its location, its exquisite aroma, its wonderful and professional staff and its rooms and facilities always clean and in good condition exactly as you see them in the photos on the web. We really can't wait to go back. Thank you very much once again for making us feel so good.

Nice Hotel. Would stay again

The maintenance needs help and the overnight staff at the front desk needs to be trained on how to handle paying customers requests when their room is uninhabitable because there is a hole in the wall and the fire alarm is hanging off of it. The floor and table were dusty and everything looked very used and damaged. The remodeling of the lobby needs to extend to remodeling the rooms because they look dated and also need to be fully cleaned. The daytime staff while extremely busy, were incredibly helpful and I am very grateful they were able to resolve my room issue even if a second room was not available and we had to use one suite. The daybed waitresses were very professional. Area is quiet and convenient.