Ξενοδοχεία με Norman Bird Sanctuary, Middletown

The staff was amazing and very friendly. Alicia at the front desk was the best. She was very helpful and friendly. I needed some first aid assistance, and she went into the back office and retrieve some Band-Aids for me. She was very personable with everyone I was with. If anybody had a plus-1 to the wedding we were attending she probably would have gotten it. The lobby was always clean and the room was very nice and clean. If I ever make it back to Middletown, Rhode Island. I will be staying at this Holiday Inn Express.

Not always so generous with my stars -- but, thanks to GM Par Excellence Kaynisha we had a great stay for our cousin's wedding! From check-in to check-out, Kaynisha (and her staff) made our experience seamless. Rooms were spanking clean and well-appointed; breakfast was not over until all who came were satisfied -- no breakfast straggler went without a meal. I had never before seen a breakfast buffet replenished at ”closing” time! Kaynisha is a ”local” and a source of great information; she pointed my husband and I to a great spot for manis/pedis (in fact, my French gel mani is still intact over 2 weeks later!) and for lobster rolls. Kaynisha has been at this property a long time and has direct experience in almost every aspect of the hotel's operation -- no wonder she knows just what to do and what guests appreciate. This was a great choice for family -- a good hotel value, kind and knowledgeable staff, good breakfast choices, a never-ending cup of coffee whenever you needed one and accessible to Newport proper. Try it out!

The room is very historical, it is a different experience from staying in a new hotel, people who like it can try it.

On a New England road trip we picked this Hotel because of the brand, Big mistake. First don't try ordering room service breakfast, we tried and ended up having to go to the kitchen and get it-to find out they hadn't even made it yet, a hour after we expected it to be brought to our room. They had one person working the dining room and the room service. Finally they gave my husband a bag with our breakfast which was cold and overcooked. Horrible. They are very big on the no smoking/vaping with signs all over the place with the threat of a $250 fine for cleaning if you are caught and (fyi I have friends that vape-there is no smell, no ashes and no mess so don't understand that threat, sounds like another money grab to me)-however there was a very noticeable stench of cigarette smoke after I got off elevator-which I assume was embedded in the hallway carpets. I am an ex-smoker and understand the non smoking thing, but that is the least of their problems. The front desk people have no personalities and seemed uncomfortable with their jobs. NO one to help with the luggage, the room service should not be offered if they can't handle it, there is no luggage rack in the room to put your suitcases on you have to find one that's hidden in the closet, no room safe, the alarm clock was broken, only used it for the usb port in it as it was the only one in the room that worked, The shower has one stationary half door which causes water to get on the bathroom floor during your shower making the floor slippery, Barely any bathroom amenities other than a miniature bottle of body lotion, tiny bars of soap and some cheap shampoo and conditioner so bring everything you may need. Lights around the bathroom mirror-suck. Had to put my makeup on by the window with my own mirror. The switches for the room lighting are hidden and even if you find them the lighting is dim at best. and since they don't have free morning coffee by the restaurant area that most decent hotels have-we wanted coffee and had to use the room coffee pot-which I usually don't use, so the in room coffee station had 2 regular coffee pods, 1 tea pod and 1 decaf pod and 2 Styrofoam cups, so don't expect more than 1 cup of coffee if you're with a second person, so again bring your own pods. If this is a new hotel-they did a poor planning job. I think that this hotel was a refurb of another hotel and not new. Room cleaning only by request so bring your own sanitizing sprays. We did not use their restaurant, so can't comment on that. There is a fridge and microwave in the room. As with all hotels lately-they need to hire more cleaning people, room service and apparently kitchen help. None of the outside doors have key pad entry requirements so anyone can walk in anywhere and go unnoticed. Too much work, lack of help and normal amenities we won't be going back there again. I guess it would be okay for a single man traveling for business for one night.

It was awesome

We were disappointed in our stay. When we booked, we specifically selected ”water view” and the room was advertised as having 2 ”queen” beds. Although perhaps both were technically true, we certainly felt ripped off. The view we had was actually into the atrium where you could technically see the water through a window all the way across the atrium - a couple hundred feet away. The beds may have been bigger than full but were at least 6” less than a typical 60” wide queen. Since we paid extra for the view we didn't feel it was worth the price. The room out of that context was nice, but it had no complementary bottled water or coffee and at checkout we were told that was due to Covid somehow which made no sense to us. The walls were also pretty thin and it felt like someone was flushing the toiled right next to me while I was in bed. Overall it was clean and the staff was friendly but it was not what we expected for $700/night.

The lobby is bright and the breakfast is very rich. In fact, breakfast is not included in the price. The room has a balcony and parking is very convenient. There is a supermarket around the hotel with an ATM and a Qing Tao Chinese food. Love Place, Politely and good service with satffs here, I will back to stay next time.

Breakfast is very general, WiFi is super good, the speed is very fast, there are many restaurants in the town, there are Chinese restaurants, gas stations, the price is relatively high, if you don't mind breakfast, this hotel is not bad.