Apart Hotel Petit Palace Suites

酒店位置非常中心，周邊很多餐館，還有停車位，非常不錯

We booked this hotel based on the location and the good reviews of WiFi sas we had been planning to work remotely. And indeed, the location and Wifi did not disappoint. But thats pretty much all positive things I can say about this place. The room (703) was very filthy, there is dust EVERYWHERE, mold in the shower, mold in the cabinets, coffee stains on the walls… Someone was constantly smoking somewhere around and the smoke was coming through our door. They bring you ‘breakfast’ to the room but to call it that is a bit of an overstatement. Every day, the same bread, same world’s thinnest 1 slice of cheese, 1 slice of cold cuts and half-fried egg. One day - ok, two days - oh well, but after 6 nights that we stayed there I couldnt look at that sad view. Peru being the world capital of food, this is shameful and completely not worth it. Better go spend $5-$10 in nearby restos and have something really tasty and freshly made. Or better stay in another propriety. In order to take a shower, we had to wait over 1 minute until the hot water arrived and then after 1 minute all water (cold and hot) was gone. So you need to wait until it reappears, then it comes cold as ice so you need to wait for the hot water again. There is a whole method needed of how to shower in there. We informed the receptionist about this issue at least twice but his response to everything was always that he would call here and there or that the person who can check it comes in at 7AM but in reality no one ever came and no one ever fixed that. The room service is one of the worst I’ve seen. They didnt bring toilette paper, they didnt replace the hand towel (btw all towels are with holes). We actually had to ‘beg’ for the toilette paper all the time. But the worst happened near the end of our stay. We asked for a room service and while we were gone they took all our personal belongings and souvenirs that were stored in a plastic bag on the kitchen counter. KITCHEN COUNTER- not on the floor or near the garbage bin. When we came back and realized that, we informed the receptionist who didnt do anything but said he would “call” and that ‘the person comes in at 7am’ (sounds familiar, right?). They didnt follow up on what had happened with our belongings, we had to ask every day, twice a day if they found it or if someone even looked for it. Finally, we decided to ask for a compensation for the lost items as it just didnt sit right with us that multiple objects were gone and no one felt like they had any responsibility about it. The total of 150 soles - it may or may not be much for some people, but its not really the price that matters. Its the souvenirs you’re picking and buying after a visit to a place. Personal stuff that cannot be replaced because it has sentimental value. And not even an apology from anyone. Finally, after multiple excuses and sentences such as ‘we are only the receptionists’ we were told to call the boss (they did not even offer to do that, we had use our travel