Candlewood Suites Destin-Sandestin Area

Not enough staff on property. Hostess by herself, had to wait. No one on property that could fix leaking faucet in bath tub.

The entire hotel smells of mildew, the stairwell smells so bad we would hold our breath until we got out. When I pulled the sheets back on the bed it was covered in random hair and a bug crawled out from under the pillow. I couldn’t tell you the last time they may have used a vacuum. It was a long weekend for us, I highly recommend that you book anywhere else besides Candlewood suites.

Hotel was dirty. Clearly cleaned very quickly with little attention to details. The middle of rooms were semi- clean, but just about every edge had days/weeks (or more) old dirt. The elevator was superficially cleaned, on the last day, i bent down and used my finger to wipe up the dirt that was in the corner all the days we stayed. Hotel smelled BAD VERY bad. Walking in you get hit with a cleaning smell, that is trying to be masked with a perfume smell, and its also notably stale. The elevator smelled like someone had a bathroom accident inside, and it wasnt proper cleaned up. The room and the hall on the 2nd floor reeked. Damp/ musky / mold smell, almost choking. This was a family event and not an individual event, with 10 rooms booked it was decided that we did not want to attempt to move everyone. Cranking up the AC helped. The staff was complacent and showed little regard for security. From time to time, a card was left in the room when going to the pool area, and each and every time they asked what room number, swiped the card and never not once asked for who you are or to show ID. Someone could have easily looted a room just by asking for a key to room X. The gift shop/ concession area had exactly 1 bag of funyons - EVERYTHING else was sold out, from Thursday to Monday. The beverages were 1/2 stocked. All the transport carts were in rooms the entire stay. said they had 3. i carried my families luggage in and out. as they couldn't fine a cart. I did spot 1 on sat

The only thing I didn't like was we were not able to feel any air in the bedroom in the suite.

Our room wasn’t clean, and it smelled rancid. The bathroom was nasty, toilet paper left in the toilet and not flushed. The room itself smelled extremely musky and the couch more like sewage with questionable stains. We asked for a blanket and pillow before smelling the couch and seeing the stains for our daughter and was given a fitted sheet as a blanket. Our daughter ended up having to sleep with my husband and I.

Staff is not friendly, not helpful at all they are too busy talking on their phones. Elevator were not working when I checked in, asked front office what should we do since our bags are heavy, attendant said take the stairs then proceeds to get back to talking on her phone. Everyone I go to for assistance is busy talking on their phone.

Hotel room was clean. The bathroom facet sprayed the water. There was only one coffee bag and I had to get another one from the desk. Bed was comfortable.

Decent hotel that is pet friendly and not too far from the beach and other attractions. It only had one elevator, so you could be waiting up to 5 minutes to go down from the top floor. I was charged a higher price for my dogs than what I was told over the phone and when I first arrived. The full size fridge was a plus and kitchen area with various ammenities.

Not good! Bathroom had female pads that were used in the garbage! No front desk support! Went to desk and was given a bag to throw them away! Stated that she would give room discount but never received it!