Ξενοδοχεία με Santuário do Senhor da Serra, Miranda Do Corvo

Dear Duecitania owners, Your hotel is magnificent and I LOVE it. The architecture, the details, the workmanship are superb. Your natural pool and surroundings are stunning, and, very importantly, your staff are lovely, nice, helpful. Ah yeah, also the spa! Unfortunately, you need to look for another chef and another maintenance manager. Why change them? Because food and hospitality require love: love of taste, love of detail, love of choice, love of attention to detail. Because maintenance needs love for things that work, are clean, have square angles where required. And the love is lacking in the food and in the maintenance. 1. We arrive in our room on the 3rd floor; the wifi is abysmal, the fridge does not work, the water pressure is miserable, and the towel racks need to be tightened and squared up. And in the spa, the barrier to walk down into the jacuzzi must be put back in, the sauna and the vienne shower are still not working since last time we came. Also, can men with long feet have appropriate slippers? Your maintenance manager (if you have one) does not walk around looking at what works and does not work. And does not teach your staff to do the same and tell him or her “hey the towel rack in room 314 needs tightening “. There is no love. 2. For a place like the Duecitania, the menu is really poor. And the quality of the food average. The cheeses/sausages in the mixed platter do not honour the richness available in Portugal, the chicken in the (very small) Cesar salad is sad and dry. The bread of the hamburgers equals in quality what is found at McDo. When we arrive at breakfast, there is no brown bread. Yes, it comes just later. But why do we have to wait? Same with the bacon.. arrives later. And why have to ask the staff to cut the grapes bunches into manageable sizes? Here as well, the chef does not care and does not teach the staff how a well managed restaurant runs. No love. So, please, get your act together. It is not difficult, if you have the love.

I'd like to say that this hotel has been one of the most pleasant surprises I've had in a while. This was a last minute decision, as I wanted to take a few days of with my wife. We were looking for a place to relax, but at the same time we wanted to explore and hike. Well, the surrounding mountains were breathtaking, the historical shist villages, the waterfalls, the river affluents, and the magical castle of Lousã gave us all the outdoor experiences we were looking for. The hotel itself, amazing ! We stayed in the new area, the bedroom was very spacious, the bed was super comfortable, the bathroom was great too, the TV, well a bit outdated to be honest. The restaurant - Wow ! The breakfast - Wow ! The indoor pool and Spa, very good. As to the staff. Warm Kind Welcoming Polite. I'd like to say that Dona Laura that helped us during breakfast deserves a raise. Thank you for the very nice stay you've provided us.

Very good hotel, is a manor hotel, the hotel's small garden is not big, but it is very exquisite, not in the downtown area, after going through the river, going to the university, Coimbra is not big, the spots are concentrated, recommended

This is a lovely old palace. The rooms are big and visually comfortable, and the bed is huge. The area around is lovely so why not a good experience? The the building outside looks perfect and the common areas look good too, but the room smells really bad of old and dusty carpets and we couldn’t leave the windows open because the road in front is noisy with fast cars passing by. There is no insonorization between rooms and with the corridor. We woke up with our neighbours in the room in front of ours. Definitely not a 4 star in that regard. The bathroom is nice and it has 4 star perks but smells terribly do to lack of pipe sanitation. It’s not just charmingly old, it really smells bad. The woods are splitting and it looks like the building was renovated in the 1990s. We were quite happy to be there because it’s really a lovely palace located in a beautiful area but we couldn’t rest properly. They are charging too much for what is being offered.

The hotel looks nice, however they don’t have a clear description and photos of the rooms! All the rooms are different and they don’t provide the photos of same category of the rooms and possible configurations you might face! We booked loft room and turned out they have 3 different loft rooms and photos of only two rooms are provided on the website and all other booking websites. Same with basic category - double room! We moved from this awfully equiped loft room to double room - on the photos everywhere the toilet and bathroom is separated from the room by door! However we were “lucky” enough to get the room where you have the shower right inside your bedroom. I believe the hotel should create a category for this kind of rooms and not put them all in same category as it’s absolutely confusing and very disappointing! Also after the downgrade of the room they declined the refund of the difference! The managing team refused to talk to us and that’s the level of hospitality that you will face here!

The rooms are air-conditioned with warm and cold air, very clean and tidy, and the hot water is great. The ventilation fan in the toilet will automatically turn off at night and turn on during the day. Three languages are spoken at the front desk and the service is also very good. Overall the price/performance ratio is very good, the room can see the Mondego River, opposite the park, there is Burger King nearby, and the central street of Coimbra is 5 minutes' walk away. European hotels do not provide toiletries and there are no slippers in the rooms. Very satisfied.

Hotel is by beach . Room is big and clean. Breakfast is very good. The supermarket is in next door. The town Sitio near Nazare is on the cliffs. The views are very beautiful and looks down the beach and town. It worths the visit. The parking on the hilltop is limited but if you go there early , you are still able to find place to park. The receptionist is very good and helpful. When I arrived at the hotel in the evening, I found flat tire. The young guy worked at the front desk helped me to call the rental car company to solve the problem. I definitely recommend this hotel to friends.