greylingjohann
10 Ιούνιος 2021
Blood on the linen: I experienced my worst ever stay at a hotel in my life staying at the Shangri-la Country Hotel and Spa just outside of Modimole on the weekend of 4-6 June 2021. I have checked into Room 102(101) Executive Family Room. After check-in on Friday we proceeded to Mooiplaas for a family event, We returned to the room around 10pm to sleep. The following morning when we woke up my daughter found the mattress next to her with blood on the sheets as the duvet moved away from the linen. I have the disgusting photos to provide on request. This was an unbelievable shock and a disgusting, dirty feeling to know that one has slept in a bed probably not turned over from the previous quests. I have reported this directly after breakfast on Saturday morning 5 June 2021, 9am to reception. The GM had the staff provide clean bedding to the room, promised to take the matter up with senior management and provide feedback, never to hear from anything from the Hotel again. I enquired again Sunday morning at reception regarding feedback, only to be provided with an email address and phone number. After contacting this email address, I was informed by South of Africa Travel that the matter was investigated and they assume the cleaning staff nicked a finger when changing the bedding and did not notice blood got onto the sheets. They offered an apology and promise to improve staff training. This is absolutely unacceptable, period.
Μετάφραση