ukmummy
15 Ιανουάριος 2024
Stayed here overnight before Gatwick flight. Very pretty and quiet location with narrow, winding, practically single track road from Dorking. All the staff we met were friendly and efficient. Pleasant welcome and as all rooms are up on outside staircase we were helped with luggage. Evening meal in pub was very nice and good atmosphere. Breakfast was also of good quality though practically all hot dishes without any fruit or cereal options. The whole place appears to have been fairly recently refurbished. It’s starting to show signs of wear but is still very tasteful. Bed was comfortable though we would have liked more pillows. The bath towels were also of nice quality. We enjoyed our stay and thought it was good value. However, we felt the following small improvements would really elevate the experience for little cost: 1) the heating was not on when we arrived. Staff turned it on promptly when asked but it made for an unwelcome start. 2) housekeeping needed more attention. It was not dirty but there was paper on table from previous guest, empty shampoo bottle (we assume left by guest in shower), only 1 tea bag and dirty & dangerously cracked cups. The nice quality curtains were partially hanging off the rail. This gave an unkempt appearance and only needs a few pennies spending on plastic clips. Note- There were no shampoo, conditioner or body wash supplied so ensure you pack some (unless this too was an oversight of housekeeping as there was, somewhat randomly, 3 bottles of body lotion supplied!). The cups/heating were cheerfully sorted by staff but it would have been nice not to have had to address them. 3) Our biggest issues were WiFi and the shower. Wifi was non existent in the bedroom. It was strong in the pub but not having it working adequately in our room, is a major issue in this day and age. Our evening shower was lovely and warm but there was no hot water for a 7.30am shower - which was an unpleasant start for one of us! 4) We also emailed a couple of questions twice ahead of our visit but never received a reply. It was not a big issue but given the great customer service we received while at The Plough it is surprising (and had circumstances been different, it may have caused us to book elsewhere).
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