Επισκέπτης Χρήστης
19 Φεβρουάριος 2025
We booked a suite for Friday 24th January. When we checked in, I asked if we could have two key cards. We were in one of the more expensive rooms. My wife and I were going to different places that afternoon. "It is hotel policy to issue only one key card per room" Please can you make an exception, we will return them both? "No". 0/10 We returned from an excellent dinner in the Tamarind, the best restaurant in Mombasa, to be welcomed by insanely loud music (remember we were on the 7th floor) from the pool area downstairs, where a band and a DJ slaughtered us until the small hours. 0/10 In the morning, a simpering manager offered us a 10% discount for being unable to go to bed. He said they always had a disco om Friday nights. I asked him why on earth we hadn't been warned when we booked (directly with Sapphire online). I told him we had booked a hotel to sleep in, 10% was an insult. If he had given us all our money back I would have grudgingly taken it, it was HORRID. 0/10 Under no circumstances should you even think of staying here on a Friday night. Dishonest people.
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