Επισκέπτης Χρήστης
29 Δεκέμβριος 2023
Usually stay at the Alcazar but chose this for a change and have to say we were very pleasantly surprised. The apartment 421 was roomy and airy. We paid extra for a sea view and it was totally worth every penny. The beds are comfortable, the sheets smooth and soft and the towels were soft and fluffy. The loo roll is basic and toiletries limited to hand soap and shower gel. There aren’t enough coat hangers (5/6 each) but plenty of drawer space and a full length mirror. The sofa and chair are adequate the sofa is a sofa bed for another two people if desired. Coffee table. Large smart TV - you can watch YouTube. Nothing else in English. The kitchenette has most things you need. Plenty of cutlery, bottle/tin opener, crockery, coffee machine, kettle, microwave and two electric rings with frying pan and two other large pans - nothing small. Washing up liquid is provided but no dishcloth or sponge. Tea towels are provided. Complimentary bottle of still water in fridge. The hob in the kitchen was slightly cracked and had been repaired with silicone. It really needs replacing as some of the heat numbers don’t work properly. It is also very slow. Dining area - table and four chairs. Comfy. Bathroom - walk in large powerful shower. Plenty of hot water. Good sized counter top and washbasin. Bidet (no soap dispenser nearby). Toilet seat was loose and rickety. Reported this upon arrival - maintenance did not arrive within our stay (7 days). Still needs attention/refastening. Room keys - we had a lot of problems with these not working for the first couple of days. Eventually resolved. Small issue with Dutch people reserving sunbeds all day and not being there. I raised this at reception and Catarina told me I could move their belongings. I pointed out that this wasn’t my job and should be done by a member of the hotel staff, as per their poolside notices, to avoid poolside arguments. She then got a man to put out some more sunbeds as the weather was nice and there weren’t enough available. This solved the issue and should be done automatically. The room maids were lovely. Very quick and efficient. The reception staff are all very nice and helpful. One thing we found unusual is having to leave either a cash deposit of €50 or credit card details. Not sure why? Breakages? We didn’t use the restaurant or bar as we were self catering. We were very happy with our stay. This hotel backs onto the beach which you can access easily via the boardwalk where there are plentiful bars and cafes. It suited us as it was quiet - in summer it may be too busy - I don’t know. We look forward to returning hopefully next Christmas. Thank you very much
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