Extended Stay America Premier Suites - Austin - Austin Airport

I went to check in at five p.m. and was told that I had already checked in and checked out. I was like WHY would I have done that on the same day? Showed my confirmation number from Travelocity and they told me my room had already been rebooked. Not my problem. The redirected me to a room with two beds. I paid for ONE QUEEN BED. My friend and I got to the room to drop off my luggage and go out to eat and shop, but before we did we noticed that there was no remote in the room. On the way out, asked for one, and came back five hours later to find out it was not there. Asked the front desk for it, and was told the place was booked and there was not one available. So now I have paid for a room with no t.v.? I don't own a t.v. at home because I find it too distracting so it really is a special treat to watch it for a little bit. She FINALLY found a remote. It was 11 pm. at that time and I had to try to sleep because I had to be up early for my first day on the job with the City of Austin. Tried to sleep. Couldn't because the wall air conditioner/heater sounded like it was dying, and it was too uncomfortable in the room with it off. So about an hour of sleep. Asked for a wake up call for Monday morning. It never came. Woke up both mornings expecting to get the breakfast that was part of what I paid for. Both days I was leaving the hotel at eight a.m. (breakfast was until nine), and BOTH days, NO FOOD in the heated container they had available.

I stayed 4 hours. I needed a room to sleep and to have a shower before my flight. It worked just fine.

Everything was good except the shower water pressure was so low it took me forever to get the shampoo out of my hair.

The sheets were dirty with blood stains. It was not clean… The front desk lady was very nice!!!

The hotel was clean the staff was friendly I really enjoyed my stay. I will recommend this hotel to anyone

It was clean, but hardly any supplies in the room. I had to ask for a tv remote & hair dryer.

Could have provided a bar of bath soap. Other than that nice stay. Parking seemed secure and fairly well lite at night.

Driving from the airport we missed the turn onto Airport Commerce Dr due to a very small street sign. Once we made it, check in was easy. The hotel itself is definitely designed for youthful business singles with multiple USB devices. Lots of plugs and ports. Very spacious clean design in the modern rooms. Didn't realize that in extended stays there are no cups or dishes in the room to heat water in the microwave (they expect you to bring them or buy their housing set up packageSo I borrowed a mug and two spoons from the front desk in order to eat our cup o noodles I brought, knowing there is nothing much in the area for after 8 pm dining. Plus I used the super hot water tap in the breakfast area for the hot water instead of using the mug and microwave. I liked the room's layout and big desk area. Could use a full length mirror in the bath and grab bars in the shower. I can see why long term stayers like this place.

Staff was really nice and helpful. Breakfast is basic so don’t expect much. Floors in rooms don’t have carpet and were clean and tidy.