Kennedy
21 Δεκέμβριος 2023
The rooms are normally a great value for the price you pay, the staff are friendly for the most part, and the complimentary breakfast is really good. However, Upon checking out, we were told that we couldnt have final receipt because their system was down and then we got a surprise charge of $200.00. When we called to inquire about the fee, the receptionist on the phone told us it was a cleaning fee but couldnt tell us what the fee was for and that the manager would call us back to tell us what the fee was for. Before we heard back from the manager, I asked the receptionist what a typical reason/situation a customer gets charged a cleaning fee and she said that it is in cases where there is torn items or in one incident a guest punched a TV. The manager called me back and left a voice message to let us know that the $200 cleaning fee was charged because I got my period in the middle of the night and bled on the sheets and some towels. I would never imagine a bodily function would be penalized the same way as a person punching a TV. I will pay more money to not stay at this hotel again.
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