Comfort Inn & Suites Mount Sterling

There were huge spider webs in the corner of our room, and the "hot breakfast" consisted of nothing hot, just cold cereal, yogurt, and stale breads. The staff was friendly.

Nice clean hotel. Falsely advertised as pet friendly though; hotel is not pet friendly. Only service dogs are allowed.

Our room was next to the second floor exit door and across from the laundry area. There was some sort of noise all night long. It made it hard to get a good night's rest.

Shower drain was partially plugged, had 6 to 8” of water accumulation when finished with a shower. Reported it they were not aware and they did write it down to be checked

Room was not up to expectations. Rate far exceeded the comfort and overall appearance and cleanliness of the facility. Would not stay at this highly over priced hotel again. Very disappointed.

Everything for the most part . Would recommend that they either paint or do a detailed cleaning in bathroom. Was not gross but mark and stains on the walls. Corners of the pirtion where shower is located were dirty. Bedroom portion of the room was clean. Was really suprised there were no USB ports in room. Breakfast was good. Staff was friendly.

During the check-in process, the desk clerk lady asked me sign on a paper having my credit card information and address, and kindly stated, “I will charge to your credit card if you make any damage to the room.” It made me to check the room conditions. I noticed that some light bulbs in the bathroom were not working, and that there was one face towel instead of two face towels. Also, I noticed that one corner of the side door was not good condition. Next day I informed my findings to the desk clerk. Should have a walk-in/out inspection report policy from Comfort Inn HQ.

There was a water leak under the HVAC wall unit. Carpet was very wet and room smelled moldly when we first arrived. Night manager offered to move us to another room; but, we declined as we were extremely tired. Room needed some updating and fresh paint.

Clean! Based on previous reviews I didn’t know what to expect!