Juan
21 Δεκέμβριος 2023
We r not happy with the Resort reception staff Lisa . She presented unwelcome attitude towards us . First she was on break left resort office unattended. We waited , confused when we arrived around 5:30 pm after 7 hrs driving. She appeared at 6 .during Whole conversation she won’t smile at once. We politely asked if possible to have upstairs room have a bit lake view, she refused with such reason of “ if u have used or touched anything in initial room no.3! House keeper need to check when they back tomorrow morning!”…at the time we didn’t unload our fewer luggage from car, just went the room to check, open the balcony door. we got the room 33 upstairs at the end, but the unpleasant experience with her was the first in our 30 years in Australia and around world travelling!
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