Επισκέπτης Χρήστης
1 Δεκέμβριος 2023
Stayed here with my family for 2 days when we visited south Mumbai. Rate: 5k per night. Pros: Staying here made me appreciate: 1. How grateful I am to be still alive 2. How valuable the services that each service provider has done for us in the past stays at various locations and properties were. Cons: I can list n number of this 1. Rude attitude of the receptionist (Promised us that we would be given an early check-in before booking, and when we reached Mumbai from Cochin he said they couldn’t; took 30 mins to give access to wifi- had to call twice and wait and then later he said ‘Ma’am I’m in the middle of a work as I have to create an Id separately for the room, it will take time’ and finally at least gave the access to the common wifi there) 2. Tedious check-in process 3. Took around 45 minutes to 1 hour to get an iron box when we requested for one. 4. On the second day of our stay, we literally had a ‘blast’! The AC caught fire! See images!! We went to explore the city at around 9:30 am after having breakfast and came back at 11:45 pm to this view!!! After the incident: 1. They did not even *apologise* and above that, 3 of their receptionists tried to put the BLAME ON US. Asked us : -why did you not give the room keys at the reception while going out? (They had not even mentioned any such thing when we checked in) -Why did you not turn off the AC? (In reality, in hotels the power would go off when you pull off the key/card from the wall slot and lock the room. NB: they also did not mention that in their hotel ac didn’t go off when we checked in) - Accused us that the AC was in super low temp(in reality it was 25 degrees) and the TV was on (in reality: was off, it was in standby mode) 2. Some of the staff were at least considerate to us after the incident happened; they cleaned 2 of our bags which were covered up with black ash. 3. They made another room ready by the time we reached back to the hotel that night. 4. We had to clean all our stuff for the next 3 hours: electronics including laptop and other valuables, had to dump a few clothes, socks, accessories and other personal belongings as they cannot be restored. Had to pack all the other belongings which were covered in black ash back home. Left Mumbai with a heavy heart- but still, Super grateful that the incident did not happen later that night when we were sleeping. I hope nobody goes through such an experience. Anywhere !
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