Επισκέπτης Χρήστης
29 Απρίλιος 2024
The location is spot on, very close to the shopping streets, but still on a quiet corner, so no cars driving through all the time. The service, attention to detail and extremely friendly, gentle and professional customer service across the whole property is what made this hotel special. From the front desk, to the breakfast staff and pool ladies, everyone was more than helpful and willing to do anything to make my life more pleasant. I especially enjoyed the friendly, attentive and professional service at the breakfast, they rememberedy name, room number and my orders very quickly, making me feel special and more than a random guest. The breakfast was truly 10/10. Very often a breakfast has a limit what is included to the room rate from the made-to-order list, but not here! You can order every single dish from the list if you wosh with no extra charge! (Btw you will not be able to, as there are like 30 dishes available + the small buffet). The pool is very calming, pleasure to the eye and very luxurious. The warm sunbeds were my very favorites! The bed was very very comfy, with the nice down topper making it very soft. Pillows are quite hard and high, and I did not find a pillow menu to fix the issue. The only other issue we had was with the turndown service. We specifically asked it to be timed between 6-7 after the first night, but it really did not work out for some reason. The next 2 nights they came after 9 pm when we already were back in the room showering. Then they missed us completely one evening, and finally then they did hit the right time. Also make sure to check your invoices, we had booked a rate that included the breakfast, but in the invoice they still had the breakfasts added for each morning. I asked them to fix it but still had one breakfast slipped into the bill even after noting them. All in all this experience made me a fan of Rosewood hotels, this being my first stay with them. I would consider them to be very much on par with Mandarin Orientals, St Regis and way above Park Hyatts, Waldorfs and Ritz Carltons.
Μετάφραση