Hampton Inn & Suites Murfreesboro

First the staff was wonderful. Friendly and helpful. Breakfast was better than expected with good coffee. But the inn is going though reconstruction and it needs it. Our room was not clean.

Very helpful and customer service was amazing. Very clean and comfortable. Would definitely stay here again

Checked in found out we didn’t have water till 6pm. We’re are traveling to attend a funeral where the showing is from 3-7. The. Found out we won’t have water tomorrow after 9am. Which the service is at 11am so we have to get up early to complete hygiene activities and hope we don’t need to use the restroom. Main issue, I called and asked about the construction on hotel and was assured construction was only on the 4th floor and would not impact us. I’ve rented 3 rooms in a nice hotel to allow a relaxing environment that was suitable to our schedule and I am receiving neither

It’s the people that make this hotel worthwhile. It’s really in need of an update. Bedding was quite worn but the beds themselves were comfortable. Breakfast was very good. Frank? at check-in is OUTSTANDING !!

We enjoyed our stay! We even had the girls soccer team sing Christmas Carols to us in the hallways. They were all so cute. Good Luck girls!

We had a great 4 night stay, staff was friendly and helpful. Room was a good size and clean as well.

The desk clerk was very cheerful and welcoming for our late night checkin. The room was clean, comfortable and the hot breakfast was a great bonus!

I had to wait an hour before I could get my reservation number to check in. I am so frustrated with this. Had to stay on 1st floor in an handicapped accessible room because everybody else that walked in after me was able to get checked in while I had to chat SEVERAL times for an hour to get a reservation number. The attendant kept checking the system under my name but it was not there! TERRIBLE

Worst Hampton Inn I’ve ever stayed at. For $186 I should expect more than a rundown dump like this. Problems were numerous, starting right off the bat where the concierge couldn’t find my reservation. When I get into my room, I am immediately met with what sounds like a jet engine taking off. The AC unit against the window was broken, emitting a terribly deafening hum that simply would be impossible to sleep next to. The staff was very understanding, and thankfully they had ONE room left to move me to. The room was quite ugly, rundown and gross, in desperate need of renovations. The pipes in the bathroom frequently made an even worse sound than the AC unit before whenever someone above or below me would flush the toilet apparently. It woke me up several times throughout the night. Not to mention the bed was uncomfortable and felt like mattress coils were painfully digging into my side. Oh, and my room card refused to work several times. So as I am dead tired, I need to take several trips downstairs to get a new card, each of them not working until eventually the concierge was able to fix it finally. For the amount of money this hotel charges, in an area that is far outside an urban development, they could at least fix the place up - starting with the beds and replacing dingy carpet that looks 30 years old. Awful experience. I arrived horribly sleep deprived from a long week of travel, and I left feeling even more tired. Hampton Inn just lost a loyal customer.