We pulled in to where google maps had taken us, only to be confused by the signage out the front of the apar**ents. About 100m in the same area is the Levatio Hotel. After going in to Gloria Jeans coffee shop to check locations again, I went to a reception area which happened to be the Levatio Apar**ents. Check in staff were warm and welcoming. Our room was rather tired. No lock on the bathroom door (which was fine as it was only myself and my husband travelling). The air conditioner had a mind of its own. The tv would cut out when the a/c went on. The hot water takes a while to reach warm. Breakfast is, would you believe it, down the road at the Levatio Hotel! There is no food / restaurants available at the apar**ents. Had we known this, we would have booked to stay at the hotel. There is onsite parking however we were not offered this as the staff member at check in knew our car was out the front after we mentioned it. There is NO assistance with taking luggage to the foyer / room. There is NO alternate milk options at the main hotel. It is either low fat or full cream which was quite disappointing. Check out was as simple as mentioning we were checking out. We weren’t asked how our stay was, how our room was. There were a few things I was Gigi to mention to the staff member but was not given the opportunity. This has therefore given my rating a lower star.
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