Palette Resort Myrtle Beach by OYO

Not too bad for a few nights stay

Horrible. It is our first night here out of 5 nights, and I have already booked another room for the rest of our trip. Hair on the fridge. One towel in the bathroom. Absolutely NO kitchen supplies, so don't fall for the kitchenette "just like home". Dirty, dented floors, walls, fridge, spider crawling in the cupboards. The front desk girl is super sweet and the pool looks nice, but that's about all this place has going for it

The place was filthy I had blood stains on my sheets bugs all over the place TVs would not work the whole place smelled like cigarettes we left early in the next morning I asked about a refund for one night since I booked 2. I should have taken some pictures

Arrived with our reservation confirmation in hand after booking directly with hotel and they did not have a room for us. Blamed on a system error and did not even bother to offer an apology, no help nor compensation for our trouble. DO NOT BOOK HERE! Thankfully we were able to find another nearby hotel on this busy holiday weekend, but unfortunately much more expensive.

Terrible hotel. At check in we had a reception lady with a really bad attitude. It got worse from there on. The elevator was dirty. The hotel is very tired and grubby. It appear that no maintenance or up keep has been done for years. Once in our room , it was cool but the air con unit was as noisy as a jet engine which kept us awake. There was black mold on the curtains and some were hanging off. The patio door to the balcony had no lock. It has been removed. The plastic chairs on the patio were cracked on on the edge of breaking. The floor was dirty. A couple of lamps didn’t work. Access to the beach and pool was through the underground parking. It was a cracked concrete area. Some guests were playing very loud music. There was no shower upon coming off the beach which may be why the elevator and hallways were so dirty. Very limited toiletries and coffee supplies. Thin towels ( but at least they were clean). I overheard others people in reception requesting new towels. The restrooms in reception had no paper. This was definitely NOT worth the $300 we paid. Very disappointed and annoyed. The photos on booking sites are very misleading. DO NOT BOOK THIS HOTEL.

Let me start with the good, it has beach access and the price was reasonable. Now the bad, it is dirty, I have pictures showing a piece of fruit that was on the elevator floor the entire weekend. I asked for clean towels and was told I had to bring the dirty ones down before they would give clean ones. (from the 8th floor) This is super inconvenient. The towels were dollar tree quality. We did not have a full couch just a chaise lounge with no pillows. It was hard and dirty. The bed clunked with every movement and was hard as a brick. There is no place to dine on the property(false advertisement) The staff not friendly or helpful. Such a disappointment. Don't even waste your money!

We have a family of seven. When I saw the photos that you had listed on your website and location to the beach we were very excited for our stay. That quickly changed as soon as we And saw the condition of the hotel. I feel that the photos were very misleading. And the quality and cleanliness of facility were not up to standard even for cheap motel. Our rooms had a very funky mildew smell in them. There were no actual blankets (just sheets) on any of the rock hard beds. The coach had so many stains on it no one wanted to sit on it. There were stains on the sheets and we asked on 3 seperate occasions to have them changed and were told houskeeping would be up and never did. There were dirt/handprint marks on the doors and walls all over. The deadbolt on the door was broken. The bathroom door could not open all the way do to the door hitting the exhaust fan. We tried to spend as little time as possible in these filthy rooms. The elevator had rotting trim pieces and holes exposing the inside of the elevator. The photos make it look like there is a bar area... there is not this area is filled with boxes. The windows were so dirty you could barley see through them. When we got down to the pool it was GREEN! There is no spa. The hot tube was cloder than the pool. The "lazy river ride" had no tubes. There were drainager grates that were flipped over exposing screws. The pool towel were the itchiest/crunchiest towel I have ever used. We had a great time in Myrtle Beach but your facility was a huge disappointment. The amount of money that we were charged based on the photos that were listed seemed reasonable. However after being there, I truely feel that your hotel is a scam and everyone should tryely know what they are getting when they book this dump. My children were scared to stay there. *****Update: now I have followed up via email with my issues. They responded very quickly with "We are still unable to retrieve any details in our system. Please share the correct booking ID or phone number associated with the reservation so that we can assist you accordingly" after supplying my name, phone number, dollar amount charged, last for of my card, dates we stayed, location we stayed at, room number, booking confirmation screen shots.... i have emailed 4 times total now and have not received another reply and it has been over a week. Do not spend your money here! This place is a scam. BBB will be getting a report as well!

this has got to be the worst hotel i ever stayed at... family vacation celebrating daughter beating breast cancer.... had handicapped person with us... requested handicapped room... didnt get it.... everything was broke in the room...water coming up through the floors... outlets didnt work... had to carry handicapped person from doorway to bed and couldnt use the bathroom.... no handicapped accessibility asked for different room... said none available.. coffeepot had thick black tar on bottom... balconey door broke and couldnt open.... requested maintenace and they never came and then the handle fell off....toaster was rusted inside... and the sheets looked like they never been changed in a long while...check in was a nightmare...the only good thing i could say about this hotel was the location.....went and bought our own coffee pot and toaster to use....when u read some of the bad reviews know they are speaking from experience as well as i am.....

Worst hotel in the history of hotels. Every step of the way is a fight. Turn in the towels to get more, oh and wait in line at the front desk for 15-20 mm minutes EVERY time you need anything, towels, new keys, toilet paper. Plan on spending half your vacation in line at the front desk....Slow and outdated systems and untrained associates would be TOO KIND. Dirty! Poor service and rude people. Don't know how to add any more context. Just stay somewhere else, a name brand hotel or something else. I've never felt so compromised.