Επισκέπτης Χρήστης
21 Απρίλιος 2024
The staff is very uncooperative. We arrived early and rooms were available still they said they will take early check-in charges as 500 per head. I said ok go ahead give one room early check-in charges, then they said, no both rooms will be charged, if you don't want another room, you can roam around and wait 3 hours before you can go inside. We said we can wait in one room till checkin time, he said no not possible. He said if you had booked, we would have taken 24 hours checkin checkout timings, but since you booked, early check-in charges would be applicable. When we entered the room, there were no basic amenities in the room like water, dental lit toiletries etc. Have to call and remind them several times to give those. They would have charged for even that if possible. They want to overcharge for everything possible, says it's weekend so we will charge. Later in the evening when we went for dinner, the experience was also not good. The restaurant doesn't keep a tissue paper on table, when reminded multiple times the person there responded very rudely as if we are his slaves and he is offering food for free to us. It took him 20 mins to bring food and then again we had to wait several minutes for him to bring cutlery. Not even basic items are available. The chapati they brought was raw. Asked him to replace and yet again he brought the same raw chapatis, we order gravy item, he brings dry item. In short we had to sleep hungry. Overall the hotel does not know that they are working in service industry and hospitality is something which should be their top priority. Name is queen's inn but it treats their guest like slaves
Μετάφραση