Επισκέπτης Χρήστης
22 Φεβρουάριος 2024
My husband and I booked this hotel for our 5th anniversary in September of 2023. Unfortunately, Hurricane Lee caused our flight to be cancelled, and I contacted the hotel several days in advance to work with them on cancelling or rebooking our stay since we had no way of reaching Nantucket anymore. They completely ignored my several requests and ultimately charged us full price ($2000!!!). I always book 5-star hotels for the exceptional customer service, and Blue Iris did not deliver whatsoever. Extremely disappointing and frustrating.
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