The Ocean Club, A Four Seasons Resort, Bahamas

To start with, whenever we travel, we almost always stay at a Four Seasons hotel—unless there isn’t one available, Four Seasons is our top choice. I’ve never encountered so many issues at any Four Seasons property. This hotel has had issues you rarely see even at other lower level hotel. Our family of four came here to celebrate my eldest’s 8th birthday, (we are still on the property), and we booked a one-bedroom suite. First, I have to say, the view is absolutely stunning—breathtaking. Every restaurant at the Four Seasons has amazing food; even my picky husband couldn’t stop praising the flavors. However, I am extremely disappointed in this Four Seasons hotel. Within the first 24 hours of our stay, several issues arose. First, while washing my face in the morning, I noticed the sink plug wouldn’t open, causing water to pool up. I had to manually pry it open to let the water drain. Then, during lunch, I discovered that the avocado in my tuna bowl was blackened, which immediately put me off finishing my meal. We mentioned the issue with the blackened avocado to Ramesh, one of the butlers, who immediately reported it to the hotel. I must say, Four Seasons truly excels in this regard—the communication among their staff is exceptionally smooth. Whether it’s about food or room service, they ensure that everyone is promptly informed of any issues we encounter. Shortly afterward, Tess, the Assistant Food & Beverage Manager, approached me to apologize and assured me that our dinner celebration for our child that evening would go smoothly. With her reassurance, we felt confident it would be a perfect evening. In the evening, which was meant to be a special birthday dinner for my child, we had reservations at Dune. But as the kids came back from the hotel pool to shower, we found there was no hot water. I called the front desk for assistance, and after waiting over half an hour, we finally had hot water. As the kids used the bedroom shower, I used the one in the living room, only to come out and find the entire bathroom flooded. I had to call for cleaning. By the time we were ready, we were already half an hour late for our dinner reservation, and the kids were starving. Arriving at Dune, we encountered an even more shocking experience. First, the server didn’t introduce himself. My husband ordered a steak but was given neither a fork nor a steak knife. He asked the server once for a fork and received it but no steak knife. Starving, he waved for the server while attempting to cut the steak with a regular knife, making for an awkward scene. Since our meal was delayed, the kids were exhausted by the end, so we decided to pack the leftovers and take them back to our room to eat after they went to bed. Then, the most unbelievable thing happened: in this restaurant, supposedly helmed by a Michelin chef, the server handed us four containers without asking if we’d like him to box up the food for us, then turned around and walked away. My husband and I lo

Lunch time at the Dunes. The restaurant is lovely, white with the ocean backdrop. Unfortunately they were out of shrimp and lobster. So… I ordered a burger (Sip Sip at Atlantis was excellent) it was ok, my husband had a fish sandwich. There was a table of about 22 people and a couple more tables. We had bread served to us, then nothing, no one came, then finally they brought water which was warm, so they brought a cup of ice with it. We had to move to another table because the large group were drinking and getting really roudy. 45 minutes later our food came. The waiters never came back to ask if we needed more water or how was the food. I talked with the manager and said, I didn’t expect this type of service at a 5 Diamond Resort and what could she do could do for us? When a guest has to ask, that’s another mark on their resort. They adjusted our bill took off my hamburger and the water. Since it started to rain we went to the front foyer lanai and sat there a bit, then I went inside and sat a little longer when an employee asked if I needed to check in. No, just waiting to leave soon. If you come for lunch and it takes 45 minutes to get your lunch, don’t stay, they want you out of there. This is not a good review!

Big Family celebration, booked 5 suites We did not receive the usual vip welcome or service as loyal four seasons patrons worldwide for over 25 years This resort is lacking , food is overpriced/mediocre, restaurant service is painfully slow, Would not recommend property