Rude and argumentative staff member at reception (older woman).
There was an issue with *******/Hotel. ******* quoted me one price, the hotel then charged me a higher price.
The staff member blamed *******, then blamed me for using ******* and said it’s not her problem.
I haven’t had this issue with any other motel/hotel. She was unhelpful and seemed to enjoy being confrontational.
I stay in Nelson 15-20 nights per year. What could have been a simple $12 credit is now a loss, upwards of $3200 per year for them, plus negative feedback.
The hotel itself is nice but not worth this hassle in my opinion.
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