We had booked two nights in a couple of suites well in advance for a bit of luxury at the end of our cycle tour. Sadly, we were in for a disappointment. When we arrived we were shown to a couple of rooms that did not match our expectations. When we questioned this, and showed our confirmed email bookings, it became apparent that that a large oversight had occurred, as the suites originally confirmed were now long term occupancies. We had not been advised of this. Now, we understand completely the impact that COVID has had on businesses like this and the need for guaranteed cashflow, and sympathise, however the net result of the mismanagement was extreme disappointment for us. The owner apologised profusely, and kindly gave us a bottle of wine, however the standard of the rooms on offer was way below our expectations, and were really only very average motel rooms in an adjoining cottage. We stayed one night as it was too late to make alternative arrangements, and left the next morning. We accept the response of the owner under the circumstances, but do suggest you thoroughly check before making any booking.
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