St. Panteleimon Beach Hotel

We emailed ahead to let the hotel know my daughter and myself have coeliac disease so could we have gluten free bread and pastries at breakfast. We asked on the first morning, they had none. For the next 3 days we asked but no. After reading reviews where people had been given lovely gluten free bread and pancakes we were very disappointed. Staff would only say good morning/good evening if we said it first, or else there was no greeting. Breakfast waitresses were almost rude as they would barge past, never smiling. I even got told off and pushed away from the water machine when filling my child’s bottle 5 minutes after breakfast ended. There were other people still having things to eat and drink so I thought I’d get some water. They didn’t stop others, only me! Very nice, clean and comfortable building. Let down by the staff. One friendly man at breakfast and one young lady on the front desk but that was all. Be careful of taxi drivers over charging. Set your price before you get in the cab! Beautiful old town and some good trips.

It is a nice hotel! The location is perfect: not to far from stores, but in a silence and relaxed area. The beach and sea were closer and perfect for the children. There are some parking places in front of the hotel and if it is full you find places at 30 m all for free. The apartment was large, with nice furniture, also a small kitchen and all very clean. The ladies clean the room and change the towels every day. The breakfast was very good but almost the same every day. The people from reception and restaurant was nice, helpful and ready to help you with everything. The soap that you find in the bathroom is for all days, but I asked the cleaning lady and I received another. The Sacre restaurant is chic and offer a relaxing atmosphere with good food. You have 10% discount if you stay at the hotel. The pool is also nice, the water temperature is good also for children- there is also an small pool for them - and that was perfect for us. The water is clean, even there is a few sand at the corners of the pool. Every night the staff clean the pool. In conclusion - it was a nice experience in this hotel. I recommend it

Room wasn’t ready when we turned up so had to wait with our luggage in the restaurant. We would have had a drink and some snacks but 45 minutes later no one bothered to turn up so ended up being g ale to get into the room. The hotel is near a nice clean beach and quiet. It’s down a roughly paved track which is busy in the daytime due to beach goers. If I was a single lady I’d think twice about walking down at ngiht as it’s isolated and poorly lit. There are a few shops and a restaurant at the top of the road. The buss top to Ravda and Sunny beach is about ten minutes up the road. The room was clean, large with two large double beds, one was a sofa and it was cleaned daily. Shower was also good. Pool area needed some love, some of the loungers broken with nails ticking out. Pool again clean and a small baby pool. We were always able to get a lounger. Breakfast was good. Some of the hot food could have been hotter and the pancakes, which went quickly, needed to be topped up more often. The main reason for the average review is the staff were so inhospitable. They were very grumpy and seemed always fed up, none were openly rude it felt like we were very unwelcome. I wouldn’t go back for this reason as the hotel, whilst being clean, was devoid of atmosphere which really let it down.

Average place, let down badly by the service, would not recommend. Breakfast is good enough with selection of hot and cold food including a variety of eggs, sausages and pastries. Rooms are fine, clean and spacious. Location not ideal as not connected to public transport and taxi's will often try and charge 30lv for a 5 min journey which is over double what it should be. Waited over an hour for a taxi from the old town and the hotel staff, who had suggested to book through them, for whatever reason weren't able to help. It's a 30 minute walk otherwise. The surrounding area is mixed with a building site next door and route to South beach is strewn with rubble. Pool is fine, limited sunbeds that get reserved with an early morning towel. Staff were quite rude and very quick to point out that I couldn't bring my own food and drink to the tables by the pool; I would understand if I had brought a meal but it was just a banana that I had saved from breakfast, a bottle of water and a bag of nuts for snacking. I would have had lunch with my family afterwards at the hotel but after the poor attitude from the staff member I just went to the local beach. Another night we had booked a table in the restaurant but when we came down for dinner we had been put in the bar/reception away from the restaurant and the music. Staff were indifferent about this and just shrugged their shoulders as it was not their problem which prompted a complaint to Tui. Another day my wife had bought some water at the bar and sat at one of the unreserved poolside tables where she was berated for using one of the glasses by a waiter. She returned upset at the way that she had been spoken to. When I spoke to complain, there was no manager available and no efforts to make the situation better. Definitely would not stay here again; we are a polite and respectful family and you would hope that the staff would be on hand to make the stay easy and comfortable, unfortunately due to a couple of members of staff, that has not been the case.

This hotel is located literally steps away from a small beach, so the access to the sand and sea was very easy. The view from our room was spectacular, with all the windows directed to the sea. The apartment we stayed in was very spacious, decorated with taste and filled with light. There is a cosy, nicely decorated restaurant downstairs, so you can enjoy your meals without going too far. Another plus - one can take a stroll on the narrow alleys near the hotel and enjoy the sea view and the pine trees fresh smell at the same time. The staff, especially the reception, were very nice and helpful. A great stay overall that I would recommend especially for families.

We’ve just returned from a 3 night mini break staying at this hotel whilst visiting friends who moved to Bulgaria a couple of years ago . We travel a lot and to be honest I didn’t know what to expect ( it was booked as a package deal with Tui and we never do package holidays) but what a pleasant surprise , we found it a nice modern clean boutique style hotel . Our suite 407 was a great size with a modern clean wet room / bathroom . We found the reception staff very accommodating and helpful , we did pay for an extra night due to our flight being a late night one we wanted to retain the room til 21.40 our departure time and we were happy to pay to do this enabling us to spend most of our final day with our friends . We liked the location in a quieter area but a short walk albeit a bit of a bumpy road to local shops etc . Breakfast area is compact but we got an inside table with no issues ( we are big anti smokers so eating outside is not ideal due to this being acceptable) breakfast itself was 7/10 - only because although plenty of fruit it was a case of prepping yourself instead of pre chopped but at least you know it was fresh and the yogurt being in an open bowl . We did enjoy sitting outside after breakfast with a coffee ( it’s a machine for juice and coffee at breakfast) - we didn’t eat in the hotel and spent most of our time sightseeing. We will definitely stay again when visiting the area . There is a kettle in the room and cups but no tea/ coffee or spoons but we always take our own .