Island Luxurious Suites Hotel and Spa- by Saida Hotels

Room available over an hour late. Made up for 2 people when there were 3 of us. Had to ask for additional towels. No cutlery, crockery or pans in the kitchenette so not sure what this was for! Whilst the pool was lovely, the music was so loud you could still hear it with personal earphones on max! Found a used sanitary towel in the second room. TV in main bedroom not on the wall straight. TV signal was poor. Most of this was reported to the reception but we got the usual Israeli shrug! Not really as good as I’d expect at this price!

The breakfasts were varied and plentiful. The pool was clean. Lots of beach chairs. Nice ocean breeze at the pool. Our suite was clean. The beds were comfortable The porch is large with lounge chairs and large table and chairs. Gorgeous sunsets from the porch The staff was friendly and helpful I would advise the hotel to replace the metal coffee table. It is pretty but too low. We kept bumping into the corners The tayelet, walking path near the ocean has been upgraded by the city. Nice restaurant ambience with outside seating. Pizza shop, burger and steak house, ice cream shop, nice dairy restaurant, even a shop to buy cookies, soda, sunscreen etc Good place to stay. Parking garage too

We celebrated an important family event at the hotel. The hotel itself and the rooms, the food and the facilities are very high quality and very pampering. The view of the coastline is great. The hotel staff is professional, helpful and available and responds to any need and request that may arise. Highly recommended.

This hotel was the most disgusting hotel I have ever stayed at, and I travel a lot. I know that Israel has lower standards in general (I live in Israel) but even for Israel, this hotel is ridiculous. It’s comparable to just barely a 3 star hotel, honestly maybe even 2 stars. The only nice thing about the rooms is the amazing view of the Mediterranean Sea. Besides that, the rooms are dirty, broken and have mold. The towels smell disgusting. The bed was so nasty, I didn’t feel comfortable even laying on it. The mattress and pillows and seriously gross. The sheets aren’t even on the mattress in a manner that properly covers the mattress. The spa is as also disgusting, and the massage was not up to par. The bathroom in the spa is so gross, and the masseuse literally didn’t even ask my any questions prior to the massage - which is very standard anywhere in the world (I get massages all the time at various hotels all around the world, including in Israel). The price is so not worth it, I think the hotel should be shut down. OH HOW CAN I FORGET: The lights on the balcony weren’t working, they wouldn’t turn on. They sent someone up to fix it, and the guy just OPENED THE DOOR AND WALKED INTO OUR ROOM while we were sitting in the room. I almost called the police. He fixed the light, left a huge mess out on the balcony, and then said the lights aren’t able to be turned off because the switch isn’t working properly. Seriously the worst experience I have ever had, such a waste of my money

Pilgrimage began here from Tel Aviv airport via bus. Lovely, relaxing pool. Many buffet choices for the pilgrims, with limited bar. Extraordinary views of the Mediterranean. Some additional services around corner and down some steps that we wish we would have known about.

Not like it used to be 5 years ago when I stayed there Not so clean needs update Breakfast needs improvement during the week days

Start with the positive: if you get a balcony facing the ocean, it’s a great view. I wish I could say more nice things, but my wife and I did not have a great stay here. The photos do not match the room, as all the furniture is worn down and scuffed. The safe didn’t work properly and couldn’t be fixed. Food was not good, and the elevators were always incredibly slow. The value was definitely off- it was very expensive and did not meet the expectation. However, what really made this a poor experience was the staff- we decided to leave early and wanted to know if we would get a partial refund for the days we we had paid for in advance but weren’t going to use. Apparently only the manager had this information, and for 5 straight days the manager was unavailable. Every time I called, they promised they would tell the manager, and each day I called back they seemed to have no record of my previous conversations. Incredibly frustrating experience, and fairly representative of how subpar I thought the service was. Would not recommend staying here.

I wanted to really like this property and it has some pros and cons. The location is perfect. It is beautiful. Sits right on the Mediterranean. It is an easy walk to an ATM and the beach and a cafe/bakery. We checked in a day early for a tour that we were meeting a group for. They were very nice to let us check in and keep our same room the next night when the tour group arrived so we didn't have to move. The front desk girl was very nice to do that. She let me go and fill up my water bottle in the staff room where it was filtered. Our room was clean and had a beautiful view but the locks on the sliding glass doors did not work. There were 2 sets and neither worked. so maintenance could be doing a better job. The pool was not the best imho. I stepped in gum that had been melting there for a while. It was gross. I had to pull it off with my fingers. The guy at the pool couldn't have cared less. I cannot believe that the pool deck wasn't cleaner. they also had the worst rap music playing loudly all day. I heard the F bomb for hours by the pool b/c of their choice of music. It was ridiculous and unnecessary. it made our time there very unpleasant. The food was good ...we had breakfast and dinner there. We needed more cash and they didn't seem to know how to help us get more using an American credit card. They wouldn't let us charge it to our room so we started walking and found an ATM down the way. Over all i'd give it a 3/5stars.

The staff are very supportive. We enjoyed every moment of our stay. Hope to visit next with family and friends.