Επισκέπτης Χρήστης
15 Ιανουάριος 2023
We booked this resort through RCI using our timeshare. The location is very good. Very close to French Quarter and walking distance to everything. Management is not on site regularly and office is staffed only from 9 am to 3 pm daily. If you are checking in any later than 3 pm, I highly recommend that you contact the resort ahead of time to make arrangements. Check-in is at 4 pm, but there is no guarantee that anyone will be there at that time. We arrived at 6:30 pm, which is not considered a late check-in by the average hotel's standards, and ended up stranded on the sidewalk with our suitcases for 1.5 hours, waiting for someone to return our calls and texts to the posted "after-hours" contact number. Turns out their phone did not allow them to call a non-US phone number, so by the time they figured out to call from someone else's phone, it was 8:30 pm and we had given up and checked in to another hotel for the night. Also, we booked a 2-bed unit through RCI and received a confirmation of that, but the manager said that RCI only reserved us a 1-bed unit. They were gracious enough to give us the 2-bed unit as they happened to have one available, and were apologetic about us not being able to check in. They offered to meet us there that night, but we had already paid for another non-refundable room by that point. Just contact the resort prior to check-in to confirm your arrival time, and you should be OK. My other chief complaint was that the common areas were neglected and dirty. The pool was like a swamp, but it was January, so no one would be likely to swim, but be aware of this if you are a cool-weather swimmer. The furniture is old and worn and the rugs in the unit were beyond filthy with sticky spots and stains. Bring slippers that you can either throw away or wash, because you will not want to walk on those rugs without foot coverings. The kitchen, bathroom and linens were clean but the unit is very dusty. I understand that keeping a building that is over 150 years old dust-free is impossible, but there were many neglected areas of the unit. I would not stay here again due to the lack of overall cleanliness.
Μετάφραση