Best Western New Orleans East

Stained towels, location near I10 but not as close to city

優質的飯店，環境乾淨整潔，缺點是電梯只有一台，但以價格上來說，能享受到這樣的房間是非常划算的，離觀光區也不遠。

不錯的體驗

Based on the pictures the hotel appears to be fairly decent however I was highly disappointed. One of the elevators sounds like it needs maintenance and smells like mildew and needs a good cleaning. The hallways also smell like mildew. There was what appeared to be a dehumidifier in the hallway but was not turned on. I had to switch my room because the first one had standing water when I turned the shower on. The next room they moved me to was not any better. The room floor looked as if they needed to be mopped and there was mildew behind the bathroom mirror. The bathroom is also very small. The bed was hard and the mini sink in the room had rust spots on it. Overall the hotel is not as clean as it should be. The ceilings on yhe 8th floor has chipped paint that looks as if there should be some renovation taking place. I would not recommend. I tried to cancel m reservation but was not able to do so.

Room was very nice and clean, however we didn’t have any towels or sheets for the pull out sofa bed, when we arrived Thursday night after a 10 hour drive We had a suite. I went down stairs was giving a fitted sheet for the bed but nothing else, requested towels were told we had to wait for house keeping in the morning they will start around 8 am. Friday morning still no towels when back down to the front desk was told they will let housekeeping know, I explained we were there for a funeral and needed to get ready. My husband had to go to Walmart and purchase towels and wash cloth for us so we could get ready for the funeral. We checked out Saturday morning and still didn’t received any towels. It’s was a very nice hotel but that experience changed my view.

The water barely got warm. The breakfast was left unattended & kids were everywhere & lids were left open. Very unsanitary.

Waited in line about half an hour to check in. Then there were no washcloths and hand towels in our room and I was told that there was none available. The property, room, and breakfast were okay, but the customer service wasn't great. Would not recommend.

Honestly the worst experience of my life. Hotel called me at 9:18 pm to tell me my hotel room was canceled and offered NO help to find me a new room or anything. Ended yp having to sleep in the New Orleans Airport. Absolutely brutal night traveling!!!

This is the worst hotel I have ever stayed at. Upon check in, there was no place to park. The staff member told me that there were going to be people leaving soon. We go up to the room, my son jumps in the shower. He gets out and there's no towels. Call downstairs. They tell me it'll be a wait for towels and we would be put on a list. EXCUSE ME???? The lady was very nice and I explained that my son was already in the shower. She ran up 2 towels. I looked outside and there is an entire party set up in the back parking area. It's 10pm and I have young kids who have to be up early for sports. The music is loud, they are riding around with loud music as well, slamming doors, yelling and shouting. Every time they fall asleep, someone knocks on our door and runs away. Seeing I had young kids with me, they should have informed me that this was going on. I would have accepted a refund and went literally anywhere else. I had to park my vehicle in a spot that it may get hit and the parking lot smells like ****. Again, 3 small kids. When I tried to leave they said I would have to pay 50% of the room because my son took a shower.