The Troubadour Hotel New Orleans, Tapestry Collection by Hilton

You can tell a lot about the quality of service when something goes wrong, and in this case, it did. The hot water system failed, and the way the staff handled it was great. It was fixed within a few hours, and partial refunds were offered before I even needed to request one. Otherwise, a perfect trip

I had a good time and this hotel is really cool and clean and fun. Everything was chill and nice

very good experience

比周圍的其他酒店便宜不少，位置也方便，走路十分鐘左右就能到canal street。性價比很高，設施很好很漂亮。二樓的lounge很適合學習辦公。

Rooms are designed nicely, but much smaller than they appear in photos. Yet again, I don't understand why hotels have what amounts to mood lighting in bathrooms; it makes makeup a hit or miss process. Noise from the hallway was minimal, so we were able to sleep late, although there is construction across the street right now, but that is not the hotel's fault. The hotel restaurant food was quite good, but be advised hours are limited. As long as it isn't raining, you can walk to restaurants and activities. It's about a 2-block walk to Canal Street, and 5-6 blocks to Bourbon. Lots of restaurants in the area, as well as 2 Walgreens and a CVS. I saved my review about the staff for last because they were the best; some of the nicest, most pleasant and helpful people I've encountered at ANY hotel. I would stay here again just because Miss Joy is there; she is a pleasure and a treasure!

Hotel smells like mold. Cleaning staff needs training on how to clean not just replace toilet paper and soap. Do not walk around the neighborhood after dark. You will get mugged. They allowed a homeless person to sleep on a bench in front of the elevators one morning. That was frightening. Elevators were very VERY slow. I will not be returning, ever.

Upon arrival, the computers were all down. It was a good 45 minutes before given a room. I had booked a king double - they gave me a king single. After complaining, they changed me to a queen double. (No king doubles at this hotel, *******!) The floor was soaked next to the bed by the shower wall. The toilet was NASTY - when I turned my head upside down to dry my hair, I was shocked at how dirty it was under the rim. Limited dining is an understatement. And the menu listed things that weren't offered (i.e. a cup vs a bowl of gumbo - I wasn't told upon ordering, but was surprised to get a bowl... and then charged for a bowl. And, the new upstairs bar was LOUD and uncomfortable--not at all a relaxing space.

Stayed here for 2024 Mardi Gras. Great location, close to lots of restaurants and not too far from Bourbon street.

This is my third time booking and staying with this property…However, this time I absolutely hated it. I loved this property at first but I can honestly say this will be my last time booking for a while now. I booked a king size room city view. Couldn’t cancel the room ever due to not being able to reach anyone to cancel. Arrived at the hotel after I paid, the receptionist told me that my king room wouldn’t be available for my stay and that I’d have to take 2 queens (after I paid and all, no alert/email prior to arrival). So I settled for the queens, annoyed but I settled all to get in the Queen room and it’s filthy. Carpet all stained up, bathroom floor dirty, the whole floor were stinking when we got of the elevator, bathroom tissue holder was broken and holding on by a thread, and counter top was crack and split. The next morning we went the front desks to make them aware and the guy on the shift apologized and gave us a free night and offered to move us to BETTER after he checked the room out (his exact words)…We left for the day and came back to move into our new room. Got into the new room and there are stains everywhere, blood stains on lamp cover, mold in the sink, makeup sweared in sink, cold shower, room service agreed to bring ice to the room for me when called and I waited three hour and still no ice. Valet said our car was ready in 10-15 mins but really meant 30-1hour. All around a horrible experience.