New York Hilton Midtown

The check-in process was smooth. The front desk even informed us about the daily credit which we can use for all food and drinks during our stay. ☺️ The location is really good if it’s your first time to visit. It’s like at the center of our itinerary, St. Patrick’s Cathedral, Radio City, MoMA, Times Square and Central Park.

Great hotel, in a fabulous location. Hotel was beautifully kept. We had an issue with our check-in with the first Check-in who informed me that our booking was cancelled. He didn’t want to hear any details. I walked away and called the proprietor who I booked with who confirmed that my booking was fine. So we re-approached the counter with the same detail as before but was served by a different Associate who found my booking immediately…. A little disappointing start but the only bad experience that was had.

We had a very pleasant stay at the New York Hilton Midtown. The location is excellent and extremely convenient for exploring Manhattan, with many major attractions, restaurants, shops, and subway stations within walking distance. The hotel is large and busy, but the staff were professional and helpful throughout our stay. Our room was comfortable and provided everything we needed. We especially appreciated how easy it was to get around the city from the hotel. Overall, the New York Hilton Midtown is a convenient and reliable choice for anyone looking to stay in the heart of Manhattan. We enjoyed our stay and would consider staying here again on a future visit to New York City.

Everything is great. Except the room design looks old. However, the room is spacious so it’s kind of balanced.

The location is good but no water, no kettle…

The location was excellent, but unfortunately our five-night stay was one of the worst Hilton experiences we have ever had. From the moment we checked in, the service fell well below the standard we expect from Hilton. The receptionist was unfriendly and dismissive. We were initially assigned a room with an adjoining door to another occupied room, and the soundproofing was virtually nonexistent. We could clearly hear the guests next door, making it impossible to relax or sleep properly. When we requested a room change, we were bluntly told that the only available option was an accessible room, followed by the astonishing comment, “We don’t have anything to play with at the moment.” That level of attitude and lack of professionalism at check-in was unacceptable. The room itself was equally disappointing. The bathroom had a persistent unpleasant smell throughout our stay, and the curtains also had a strong musty odour, making the entire room feel unclean. Housekeeping was extremely inconsistent. The bathroom amenities were frequently not replenished, and despite Hilton’s policy of providing two complimentary bottles of water per room each day, we only received them on the first day. Every subsequent request felt like we were asking for a special favour rather than something we were entitled to as guests. The bedding was another major issue. After requesting fresh bed sheets and quilt covers, housekeeping replaced them with visibly old, worn linens covered in numerous dirty-looking lumps and stains. When I pointed this out to the housekeeper, she simply replied, “I know.” It was shocking that she was fully aware of their poor condition and still considered them acceptable for guests. That response perfectly reflected the overall lack of care and pride in the hotel’s housekeeping standards. The entire experience was deeply disappointing. While the location was fantastic, the poor service, unhygienic room conditions, unpleasant odours, and overall lack of attention to basic hospitality completely overshadowed our stay. This was far below the standard we associate with the Hilton brand, and certainly not what we expected when booking a five-night stay

i paid for 100$ depoosit but still not return yet .Can you please help me about this situation .

Spotted a cockroach in the lobby, check-in and check-out times are really long so budget time accordingly. Baggage drop off is $5 per article on the day of check-out. Hotel convenience store is SO slow and they don’t actually want people buying from there.

The location is superb, staff services were good. But the room is with old carpet, cabinets are little run down, and the bed little sink in. They don't provide free tea bags in the room and no cup. Kettle you got to request