Residence Inn New York Manhattan/Central Park

The hotel is conveniently located on Broadway. Our rooms got great views. However, the services are very poor and disappointing. We were traveling with family of six to attend a wedding in New York and when we first checked in, the rooms felt dusty and not very clean. The toilet paper on the roll was almost used up and there was no extra toilet paper in the bathroom. We had to contact the front desk three times to finally get it delivered. In one of the rooms, the water boiler was not working and you wonder if staff actually check the room condition before guests come.  There had been another incident that we think could be totally avoided if the hotel pays attention to the condition of the room and convenience for the guest. One of our family members’ cellphone accidentally fell through a gap between bed and wall and it’s unreachable by hand. Eventually we had to ask the front desk for help and the hotel workers had to use special tools to get the phone out and cover the gap. We paid 500 some dollars for the room per night and the hotel does not provide slippers for the guests. Little toiletries like an extra hand soap bar, tiny toothpaste and hand lotion that many other hotels provide are not available in this hotel. For room service, it’s not automatic and you have to inform the front desk each time you want your room cleaned. As for the breakfast choice, it’s just bare minimum.  The general feeling or impression is that the economy is not doing well, the hotel is cutting costs in every possible way, and customers are getting less. Overall the experience was not that good. One should definitely not have high expectations even for the high price you pay.

We were happy about everything during our stay at the hotel. Room was very clean, the staff including counter staff and cleaners were excellent, the location is perfect for travellers who are visiting the NYC, the view from the room was spectacular, and the breakfast was awesome! Highly recommend it!

Well located, outdated common areas. Good service. No space to put the luggage into the room

Amazing views with an excellent location, just between Times Square and Central Park. We have some issues upon check-in but the associates were able to help as much as possible. Will definitely consider it next time.

衝著萬豪定的房間，考慮的是價格相對便宜。想着標準化服務和裝修。結果實際上屬於經濟型酒店，萬怡的標準。事實上人家在本地是萬怡酒店不是萬豪。因為期待值高了點，所以沒有預期那麼滿意。好在地段確實很不錯。極具美式風格，早餐粗糙到爆，哈哈哈，紙杯紙盤子。咖啡裝幾大桶，自己根據需要就跟我們灌熱水一樣。粗暴z

部屋からの眺めは最高でした。朝食は可もなく不可もなく。立地は、地下鉄からのアクセスもとても良く、利便性高いです。値段もリーズナブルでした。また利用します。