Patricia Marie
24 Φεβρουάριος 2024
We took an overnight flight from Seattle & when we arrived asked if we could check in early. The First Gentleman was nice and said we could, but it would be a little bit so we decided to get some breakfast. When we returned the front desk man was extremely rude and instantly told us we would have to pay an early check in fee of $25 and we would still need to wait a while. To which I responded that I wished the first guy had told us it would be so long, but ok we would wait. After sitting for another hour on the couch near the front window we watched 2 women walk in and ask for early check in to which the same man said yes, absolutely. So I approached the counter and reminded him that we were still waiting to which he said how was he supposed to know since I had an attitude and was mad. He was so rude and absolutely embarrassed me and my daughter. At no point had we been rude or had attitude. He then finished checking them in and the checked us in he didn’t tell us anything during check in or say anything about the hotel and when I asked him where we could find the WiFi password he just pointed at the key card holder and rolled his eyes at me. Still not saying a word. I booked this trip for my daughter as a fun surprise and thankfully the rest of our trip was good, but that man and his behavior were absolutely uncalled for. I will say the rest of the staff at Hotel St. James were friendly and always greeted with a smile.
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