Stewart Hotel

Our staying in this hotel was very disappointing. We arrived the first day, immediately I realized that they didn’t have enough people working on their teams because we waited 35 minutes to check in because there were only one person at the reception. The receptionist was very polite and gave us our room, but they charged me almost a $415 deposit, $300 refoundable and $115 for Amenities Fee which looked very expensive to me just for wifi. When we got there, we felt extremely dissatisfied, the room was dirty, the bathroom smelled terrible bad, hairs everywhere, that was disgusting… I called room service 4 times, waiting for other 45 minutes to got helped and nothing, I went back to the reception and the line was even longer this time and the lady on the reception told me that I needed to make the line again, I was starting to feel very frustrated… After a 15 minutes wait, I asked to talk with the manager who after a couple minutes showed up and took care of my complaints, he apologized for the inconvenience and moved me and my family to a new room. This new room was cleaned and 100 times better than the first one. The third day only 2 elevators of 7 were working, for a 27 stories building this is a really bad thing. The last day we asked them to keep our luggage while we leave to the airport and they took almost 30 minutes more to take care of us. I really doubt that we will stay there in the future

wow it is a good hotel. i dunno, this is a hotel that i always want to stay in for my trip. very comfortable

Location very nice and convenient but the condition of the room need to be cleaned as it looks not pleasant for guest. In term of the space, it is indeed very spacious.

Perfect location for me. There was plenty of NYPD presence and very close to rail services not to mention Madison Square Garden. Street to rail services was very well lit at 3 am. Thank you NYPD for the safe environment. Motel service was top-notch. My only complaint is that it was somewhat outdated. I would definitely stay again and recommend.

很差很差 住的很不舒服 服務業一般 晚上更是睡不着

위치가 좋습니다. 타임스퀘어 엠파이어 모두 가깝고 지하철역, 택시승강장과 매우 가깝습니다. 지하철비용과 교통비를 아끼기에 좋습니다. 다만 주방이 있는 호텔이었는데 조리에 필요한 냄비, 팬을 따로 요청해야만 받을수 있으며 조리도구들은 없었습니다. 사진과 다르게 객실과 로비는 매우 어두웠고 오래된 건물과 방이었습니다. 하지만 깨끗하고 청결하게 관리되었습니다.

環境很差 特別臟 毛巾上都是頭髮 床上還有血跡 圖片和實際情況完全不符合

It was actually really nice, I loved that it was so close to the subway station and had restaurants all around! didn’t have to worry about food and transportation. One thing I do wanna see improvement is their showers, it’s so tiny! Not made for bigger people.

This a migrant hotel and does not state this while booking. Had to find another hotel after being notified by the front desk there was no availability even though we were able to book the hotel room.