Sanctuary Hotel New York

Very tidy and well maintained hotel. Nice interior. Bathrobes and cosmetics - good quality. Even make up the remover towel - nice surprise. Unfortunately, the windows are not protecting from noise at all. Breakfast is standard, you can eat outside and use credit for a cocktail instead.

シャンプーやドライヤーはありましたが、歯ブラシのアメニティはございませんでした。 タイムズスクエアからかなり近く、アクセスは抜群です。

Impossible to get room service, can't use the "credit" you're given for food, breakfast buffet seems to be $50 for the most basic, Costco-like foods, staff lies over and over, constantly, all the time, to cover their mistakes, Can't get a bottle opener even, when most items in the mini bar require one - ask and it will take hours and you will get massive attitude for this and be literally stared at while you use it to open a water for your sick child, then have it snatched back and taken away. Just one of the many, many, many ways we were treated like trash the entire stay. Overpriced, pompous, with zero organization or customer care. A complete rip off. Would never set foot in there again. Ruined several days of our stay and caused our vacation to be stressful and a living hell for most of the time. We had no food, no drinks, no service, no care from staff. Oh yes we were also poisoned by an allergen in the food when it finally arrived after 4 hours, and having told the staff 15 times about the allergen. No one cared at all. Front desk staff speaks to you like you are nobody- complete condescension, coldness, and degradation with zero accountability. The worst of the worst. Pray that when you arrive you can even get into your room - if the key they give you doesn't work, that will be a 30 minute ordeal that they can't solve. Then to punish you, they will put you in a room resembling a dark cell facing a brick wall, rather than the one with a view you were supposed to have.