The Mansfield

Just a few blocks off TImes Square, this boutique hotel offers old time charm. It's like being transported to another time. My son loved the old fashioned cage style elevator. The rooms are very small, the bathrooms even smaller. Shower only, no vanity, a no frills accommodation. But the charm of the library, the free espresso machine and a comfortable place to relax and make a plan for the day. We've stayed here a few times, but sadly, I think this may be our last. We found the front desk staff to be rude. The night time construction across the the street was horribly noisy.

I liked it a lot. My stay was 95 nights long. I was there from the beginning, there was a lot of renovation going on at the time, the staff was always very friendly and completed tasks quickly, I never had to wait long for anything. The whole team was like family to me. Every day they try to give their best and are very eager. The location is the best in NY. Everything is within easy reach and you are in the heart of the city. I will definitely come back. I had a small single room with bathroom. Big smart TV, fridge, microwave and coffee maker, it was very small but had everything I needed and the location was worth the price. Still, there were things that could be improved to make the stay even better. - the shared kitchen in the basement was so dirty 90% of the time, and there was no detergent to clean or dry the dishes. - The room cleaning offered did not work very well due to not having enough staff. (But Loran was always very sweet) - The team was actually always very friendly, sometimes Nad was a little bad mood and then acting on harsh busniess man.

First day moving in, Sewage gnats flying out from the bathtub’s and the sink’s drain like crazy (easily above 40 of those), and I got bit on my forearm by those gnats during the night. I told them and they said to email the support team’s email, which I did but no one came to deal with it despite waiting for days. Some people at the reception were fake as hell. Showing you the highest tier room prior then deceives you by saying the price of the lowest tier room without even mentioning that there were different tiers. Treats you very nice prior payment then after payment treats you like crap with no patience at all unlike before. Would definitely recommend to STAY AWAY from this place. I can’t think of any other place that’s worse than this. Like isn’t this common sense?

terrible bad and dirty place there are bugs everywhere disgusting food hair came out of the food stay away the food is filthy the place is not what it looks like from the outside they did not take my complaint into consideration the management is very bad i will never choose it again