Ξενοδοχεία με Chinatown Express, Newcastle

We are in the IHG club and have therefore stayed at other Indigo hotels. This was our first visit to Newcastle. We got off to a bad start because when I tried to phone the hotel prior to our arrival I was put into an endless loop which didn't get anywhere. I eventually had to contact Indigo Central who had the same problem getting through. Someone from the hotel did then contact me however and apologised that there were issues with the telephone system. Not a good first impression however. The other issue we had was with the room cards which I had to have re-calibrated a total of five times in the two days we were there. We were eventually told that if we kept them in the same pocket as a mobile phone or in its vicinity this would stop the card working. This is not an issue that we recall having had elsewhere. The room was modern and comfortable, as was the bathroom. We found the mattress to be on the hard side. There were plenty of plugs, there was adequate lighting and a room safe. Tea, coffee and biscuits were provided as was a fridge with bottled water. We ate in the hotel on our first night and found the food to be very good. We had been confused that within the hotel itself there were signs referring to a Marco Pierre White restaurant, but it turned out that this had closed. The restaurant is now the Grainger. There was a good choice of self-service breakfast, and also a cooked menu. So the positives outweigh the negatives, and we would probably stay here again if we came back to Newcastle.

I went to the county hotel for a weekend away with my partner we went to check in staff were friendly and accommodating very pleasant went up to our room it was very clean and well layed out the bed wasn't to hard or soft the hotel its self is in an ideal place very close to all activities we booked a table in the Hudson restaurant in the hotel again I was blown away with the service all staff were so friendly and food was fantastic we also had breakfast included in room price the price was cheap for 2 breakfast all you can eat continental especially in a 4 star hotel food was beautiful we will defo be going back

The location for Hampton by Hilton Newcastle is extremely convenient, just adjacent to the Nexus Central Station. The room are clean and supplied with adequate daily consumables such as shampoo, conditioner, body wash, iron, iron board, electric water boiler, coffee, tea, etc. We had requested them to provide one more quilt to us and was attended to timely. Will consider to come again if required. Thanks.

We would not hesitate to recommend this City Centre hotel. The rooms are not the biggest but more than enough space. The staff here are amazing. They are a credit to the chain. They deal with any problems quickly and most professionally. Thanks to them we had the most enjoyable stay…..thank you

A GEM find for me. I stayed two nights. Was not that cheap but compared to my recent Marriott stays this was a true diamond. I am not a rail enthusiast but love travelling and this just ticked all the boxes. I emailed days before I came requesting a railway station view. I did the same at Leeds Marriott but they let me down so much. So arrived at reception and this lovely lady checked me in and carefully looked at the plan. The room allocated was not ready, but she found a room 403 for me. One negative about reception. There was a car being driven into the foyer. The toxic fumes were so bad and what a very stupid thing to do. I have heart failure and could feel it effecting me , I dread to think how the staff on reception felt. Absolutely foolhardy. I entered my room and was so excited. Lovely clean , modern room. A ceiling to floor window with a view of the train station of Newcastle Central. The bathroom had a bath unlike Leeds marriott and had a walk in shower too. Brilliant. There was hdmi facility for the tv and welcome pack. Everything I needed. Room service was good too. Breakfast on both days was very nice, with oat milk and lots of fruit. Good offering Well done Crowne plaza

I stayed 4 nights as part of a National Coach Holiday trip, with Bed Breakfast and Evening meal included in the package. The location of the hotel and the communal areas cannot be faulted, and all areas were very clean. The staff were helpful and friendly. The big disappointment was being told that we could not get our evening meal until 7.30pm. We had to pre book from a 3 course menu on arrival and subsequently each evening. 7.30 pm was late for a lot of us, being of a mature age! Also service was badly planned as the waiting staff came out and went round the room asking who was having which dish. This not only took a lot of time and also some people forgot what they had pre -ordered. With 3 courses to serve we did not finish until 9pm. This is not the waiting staff's fault, but bad management practice. However on the fourth night, all was chaos. two more coach parties had been booked in and there was mayhem, and a near riot in the dining room with about 160 people trying to get seated. it was after 8pm before service started, again not the fault of the staff. A lady on our table did not get her starter at all. I think she was quite relieved as Bruschetta does not consist of a lump of soggy brown bread, a roughly chopped tomato, some thick slices of onion, and the half dead and wilted salad greens which were served with most meals. No apology from the management. Breakfast was excellent. The rooms were a good size and were clean, but the bathroom was shabby, chipped bath and basin and a toilet seat that was not very secure. The beverage station did not get replenished until Thursday, and the dirty mugs did not get replaced throughout our stay. The. basin tap broke on Thursday morning, which I reported, but it did not get fixed. Can't fault the staff, but working practice and management leave a lot to be desired. Thank goodness for my fellow travellers, whose friendship and brilliant sense of humour made it all worthwhile. Also thanks to National Coach Holidays and our driver.

Great location for a city centre night out , very relaxing hotel with lovely views of the river from the room and bar/restaurant. All food and drinks very nice reasonably priced , cheaper than some Bars in town. Really good value two course Sunday lunch. Came away very relaxed

This hotel is not a place to stay for more than two nights. They do not clean your room and provide replenished supplies. You have to ask every time you need something, tissues toilet paper milk tea coffee clean towels soap. It is an hotel with many rooms but it seems as though there are only four disabled parking places close to the front of the hotel the last couple of nights the two disabled parking spaces were filled by expensive Porsches that did not display blue badges. Seems they think they can do what they like The parking is monitored by parking eye. Be careful as you may end up with a hefty parking charge from ******* like them It gets very noisy at the weekends, ask for ear plugs and they look at you stupid. Generally they could save a fortune by turning the hot water temperature down and using thermostatic mixer taps. The aircraft noise starts between 6am and 7 am. There seems to be a lot of secrecy you have to ask for menu’s then get told where to get it Be a good idea if they had menus in the rooms.food not bad reasonable price but would have liked menu in rooms Interesting caveats you don’t get a refund if you have a covid related issue or if Ukraine causes problems but they do not have any protocol’s in place about social distancing. The lifts are a free for all and there are no notices about about who should be in the lift . I think the rated capacity is 10 or 75 kg. I would like to see limits on lift capacity and stopping un related people entering the lifts. Three times I told people I did not want to share the lift but they still piled in so I left. One way to prevent this would be to not have interrupted journeys if you get in on floor 2 and want to go to ground floor do not stop at level 1. They seem to be more concerned with their profits than customer safety or protection. You can get rooms cheaper on other websites than their own checkin Would I be going back? ?? Not 100% sure yet but 99.99% I won’t be returning

Cannot best the location!!!! Trolley push out of the doors and into the hotel ( or vice versa). No worry about taxi or transfer. Restaurant OK but suffers from the same ailment of so many…. Blinking awful coffee!!!! Also those awful mugs …. I have said before….. I have taken to bringing my own decent mug to drink out of. I ate in the bar last time - similar menu ( same prices) but no booking of a table required. Just got to put up with TV with constant noise or sport…… They let me leave my luggage while I drop off or pick up a hire car…. About 10 minutes walk away. Always my first choice.

I was nervous about staying here after all the reviews, but actually wasn't as bad as some of the reviews I'd read! Yes the hotel is very dated, it has the look and feel of a 70s/80s type hotel. It could do with new carpets, furniture a lick of paint, but it was clean. The bedding smelt clean and looked it, no marks etc. Bathroom was also clean and had amenities such as shampoo, shower gel. We didn't eat there so cannot comment on food (took the 2min drive along to The Badger) We had an early morning flight so checked in 630pm and checked out by 6am. It did us just fine I genuinely can't complain, I paid £55 for a room and 8 nights parking!