Επισκέπτης Χρήστης
4 Απρίλιος 2024
Pleasant enough place, with recently renovated rooms and delicious breakfast. However, a billing discrepancy soured the trip. After booking a two night stay via *******, I requested to stay another night by directly contacting the inn. Prior to arrival, I received a Grand Total invoice from the inn, accounting for three nights and pet fee. Upon departure, we agreed the inn would email an electronic payment link for the balance due, subtracting the amount I paid to ******* from the Grand Total invoice. Unfortunately, this is when the good times and graciousness ended. Seeing that the balance due was significantly greater than the Grand Total minus my ******* payment, I inquired. The inn pointed out that the amount they receive from ******* bookings is less than the full amount guests pay due to ******* commission. I pointed out that this revenue loss is part of the inn’s cost of doing business with ******* and not a guest's obligation to pay. Instead, since I booked the third night directly, it offered the inn the opportunity to pass their revenue lost to ******* on to me, as the amount of billing overage in question exactly equaled the revenue ******* kept. After two unpleasant, rushed and condescending conversations with the innkeeper, I took the high road and paid her bill. At one point, she asked if I wanted a free night to get this wrapped up and done with because she didn’t have time for my concerns…I think not. BTW – I can confirm previous reviews, commenting on falsely advertised amenities – no afternoon complementary cocktail, tea or wine at inn or restaurants offered, no coffee in room, mini-fridge in suite not stocked with items listed on the overpriced, corporate-style menu, no mention or offer of housekeeping service.
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