Sleep Inn & Suites

Run down and extremely dirty... Should be your last resort if visiting Newport news

I booked a 2 night stay. When we got there on the walk to the room I saw a tore up Mt. Dew can on the floor in front of the vending machine. It was there still when we checked out. When we first got there we weren't there long and left out. When we got back we tried to turn watch TV but it wasn't working. I picked up the phone up to call the front desk only for the phone not to work so I walked down to there and nobody was there but there was a sign on the counter with a phone number so I called it. I was standing there listening to the phone ring but nobody was answering. We ended up having to watch TV on our phones. The next day I was able to get someone to fix both the phone and the TV but when I asked what sort of compensation i would receive for the inconvenience I was told nothing. I do not recommend.

Poor service at the front desk, had to go to the front desk three times to get a new key key did not work, TV doesn’t work, new shower curtain in the shower, bathroom is dirty toilet is dirty

The rooms and the facility were clean enough and the hotel was quiet, however, we only saw one employee the entire weekend. I got the feeling they were severely understaffed. The only issue I had with the cleanliness of the property is that there was a chicken bone on the ground right in front of the door leading into the main lobby. It stayed there the entire weekend. Regarding our room, the security latch was broken and the smoke detector was hanging from wires in the ceiling. Although we notified the front desk employee, he said he would mention it to the manager. Also, all the appliances were unplugged. We didn’t realize this until we opened the mini fridge to put something in it. So we had to plug them all in - microwave, fridge, and lamp. The TV was plugged in and was already on when we came to our room. Breakfast, which was included, was just waffles, cold cereal, coffee, and juice. I say “just” because we have stayed at another Sleep Inn and the breakfast provided was more extensive. Again, there were no employees, except the front desk person. It is a small thing but the employees we did see were in street clothes, not the uniforms you expect from a chain hotel. We will probably stay at a Sleep Inn again, but probably not this one.

The renovations were ongoing, no breakfast area and I was the only guest to stay there- so I didn't. The manager said my card had not been charged and I could cancel so I did. Very sketchy.

The building was being remodeled... 1 person staff...No Iron, no microwave, no refrigerator.. room door was damaged...

The paint smell was so bad we had to leave once I got to the room I got really light headed and began to vomit.

It's a new hotel I definitely recommend it. Clean and quiet rooms are great. I love the bathroom also with the mirror light. Thank you so much it was a great stay

I did not like the property at all. The photo Image shown online versus what I saw when I drove up was very different. The lobby entrance apart from the front desk was nothing but drywall. The elevators were dirty. When I got to my room to try and hang up my clothes, that was the rack or hangers so I had to leave everything in my suitcase. There was no blow dryer nor iron to press my clothes. The accommodations for nothing more than spartan – very basic. Plus they charge me for an early check-in – $35. The state was very disappointing and I would not recommend the property to anyone.