Ξενοδοχεία με Oloolua playing ground, Ngong

Anthony, a trainee at the concierge, was super friendly and helpful. Super professionalism made my stay rewarding. The breakfast was very good but the room wifi was very weak and cannot be connected. Location is great and restaurant Kilimanjaro, riverside shuttle station are within walking distance.

Realmente solo fueron 5 horas de estancia, entre que el vuelo a Nairobi llegó de madrugada con algo de retraso y esa mañana tenía un vuelo a Samburu. El traslado desde el aeropuerto lo concerté con el propio hotel por no complicarme en exceso y me costó 25$. De noche y sin tráfico, como 20 minutos para llegar o quizás algo menos. El hotel se supone que es de 5*, aunque entiendo que será por los servicios que tenga, porque realmente alguna estrella me pareció que se le había caído o quizás me pareció algo anticuado. Tiene bastantes habitaciones. La habitación que yo había reservado a través de Central de Reservas era una individual superior con desayuno incluido, por 80€. Era bastante amplia, con moqueta, aire acondicionado, mesa de escritorio, un sillón, TV de pantalla plana, botella de agua gratuita, conjunto para preparar café y té, caja de seguridad, minibar, armario grande, clavijas eléctricas para conectores europeos. El cuarto de baño, también amplio, tenía ducha y bañera, champú, gel, pañuelos de papel, secador de pelo, etc... Respecto al desayuno, era de 6 a 10:30, de tipo buffet, aunque los camareros iban sirviendo lo que se pedía. Me pareció flojo para un hotel de esa categoría, aunque quizás al ir justo cuando abrió no estaba todavía completo. También había wifi gratuita en el hotel. En resumen, el hotel bien aunque apenas si pude aprovecharlo un poco en condiciones.

The breakfast buffet had an excellent array of choices and everything on offer was enjoyable. The staff was helpful and courteous. The security process and security doors and card access only areas seemed a bit over the top but we did indeed feel secure. We enjoyed a delicious Christmas Eve dinner on the top floor of the hotel. It was a memorable experience. My only complaint is that though I had the air conditioning on and temperature set to cool the room a bit, the unit was running during our two day stay and never cooled the room or reached the temperature chosen. Also the in room phone did not work. I did request a maintenance person come to check on both f these issues and no one ever came. The bed was very comfortable and the modern style of the room was nice.

Overall it was ok. Pros, good location, the staff are friendly and the room is decent. Cons, the reception is inefficient and check in takes longer than it should. It’s like we are first customer that has ever checked in. Lots of confusion. My ac did not work. I had to call 3 times to reception before someone turned up. They said the ac does not work here. Did not bother to check anything because it seem normal for the ac not to work. I told him it’s very hot in this room and I can’t sleep. Also ac is basic especially if you are calling yourself a 5 star hotel. He shrugged and said I can get you a fan. Got very little sleep and I think they don’t service the ac to save on electricity. It’s a poor attitude from the management especially for a “5 Star” hotel. It’s more like a 3 star. Better places to go for the same price. Will not return.

This was an amazzzzzing experience. Very exceptional. I booked this last minute when the original place I booked turned out to be a scam and I was stuck. I saw this place come up and I looked at the reviews to make sure it was good (I also knew the place as I grew up around that area and knew they were reliable and would not scam me). Anyway, I was glad to get this and they allowed me to book and only pay when I actually got on site. I checked in very late and they were very accommodating. This place is not just good…. It is amazingggg. It surpassed my expectations. The level of service and security is exceptional. Everyone in the staff is so friendly, provide exceptional service for the security, check-in/lobby staff, cleaners, laundry were just simply amazing. Jacinta, Kizito, Anne and so many others went far and beyond. Had such an amazing time. Anything I needed was provided quick and swift. They provide you with bottle water everyday and also clean the whole apartment (including bathrooms, kitchen, all dishes, floors etc) daily. They also provide you with bathroom amenities, clean towels and sheets daily. They also make your beds and rooms daily. You really feel like you are at home but also on vacation. Had a great city view as well. The staff all know you and make every effort to make your stay amazing. The security is also on point. No one can just come in. You have to register visitors for them to be allowed in and they will check their IDS and cars before being allowed into the property. The main pool was amazing but deep, so be prepared for that (this is not a heated pool though) This place is right next to Yaya Center, which is very convenient for everything you need for your stay as well as close to many restaurants and stores within walking distance. It’s very quick and easy to get Ubers there as well. They are doing some renovations to the gym and lobby (they have temporary setups of this at the moment), but from what saw, these will look very good when done. If you are thinking about staying here, please don’t hesitate. You will love it and want to stay longer or come back. I have already recommend this place to family and friends who I know will be traveling to Nairobi in the next coming months. To sum it up: this is an amazing place to stay and surpassed what I expected, very clean as well. Book this place… you will not regret it! It’s simple amazing. I will be staying here when I go back.

The staff in this beautiful hotel is friendly, welcoming and helpful. The ambience is very tropical- relaxed and casual. The walls are adorned with African textiles, traditional implements, weapons etc. Rooms are luxurious and all the public areas are comfortable and tastefully presented. There is a large pool, excellent gym (I’m told), and the massages are well worth it. A jewel in a large busy city