Old Stone Inn Boutique Hotel

Mediocre, old hotel. Be prepared to be ignored by desk clerks. And call ahead about hidden fees before you book your room. The fees are impressive. Checking in on the evening of 9/8/24 we approached 2 very bored desk clerks being passed from one to the other. Then other times leaving and returning we were ignored. One night we wished to have a drink and supper there but since there was a private party we had to go somewhere else. Gift shop clerks were very attentive, we purchased snacks and drinks there. Charging resort fees for what? The swimming pool? There are better choices.

Great quiet hotel. Very quaint with friendly staff. The king suite was huge with fireplace and jacuzzi. Free accessible parking.Lovely wineroom and main dining rooms serves a fabulous breakfast. The million dollar bacon is a must try! Great Avacado toast as well.

We were in room # 128 from Sunday Aug 18 to Wednesday Aug 21. We had just checked-out and We were looking to meet the manager after the incident in our room, we thought he should probably be aware of it. Poor Check in, bad restaurant, expensive parking, pet fee for any pet accommodation, but just the worst… On Monday morning, after taking my shower, i used the hairdryer and I had a big surprise after putting back the hairdryer in the box, i found a dirty underwear with excrement behind the box. You don’t Have any idea of how disgusting was the situation. It makes me feel sick to think about the cleaning service. We were sleeping in a contaminated room with flys in the bathroom that we didn’t know where did they come from at the begining and just the fact to think about the incident just got me sick for the rest of my stay. I went to the reception to ask somebody to clean the room and two employes from housekeeping came to the room to see the “incident”. It has never been on my manners to do a big scandal at the front desk cause I used to work for 15 years in the hotel industry and i know how annoying can be to handle this kind of problem but The whole situation is just unacceptable. We didn’t even get a Little note from the management asking for apologies ! What a lack of attention and service. At Check out we asked to see the manager Michael Collini, obviouly nobody is available, we asked for a discount and what we got as an aswer was that after investigation there is no enough evidence of situation. What a lie! Do not come to this hotel ! The worst hotel in my life and that considering that I have travelled in Europe and South America as tourist and as a Marriott employé and I am shocked about this!!!

Beautiful old flour mill from 1900s. Restored and beautifully decorated. A little walk to the falls and fun street. Comfortable rooms and lovely courtyard but $35 parking charge is steep. Breakfast in the dining room was expensive but a nice experience.

A beautiful hotel and friendly staff. Close to the falls. Walk to everything with a good pair of shoes so that’s a big plus. Everything is clean and as was expected. Parking at 35$/day is very expensive. I would have expected a more reasonable rate for people staying at the hotel. Our son and his family were also staying there and were situated on the third floor, garden view. If only the elevator had reached their floor in the area they were in it would have been perfect but it was a challenge bringing their two children and all their luggage up the many stairs to get there. One late night they were locked out of the hallway to get to their room and had to return to the front desk to ask for help. Once they made it to their room, their room card didn’t work and had to return to the front desk for help. All this, with 2 sleepy children, a 3 yr old toddler and 9 month old baby.

We recently stayed at the Old Stone Inn after attending the "Cool as Ice" Icewine Gala, and it was a delightful experience. The decor is charming, and the rooms are beautifully appointed, making our stay very comfortable. As locals, this was a perfect short getaway. The ambiance of the inn provided a wonderful escape, even though we were close to home. Highly recommend for anyone looking for a cozy and elegant retreat in Niagara Falls!

I ate here last night and thought it would be a good place to eat but i ended up in the hospital after eating the surf and turf, im allergic to chicken so I don't understand because I told the server, maybe they cross contaminated , I will never go back and wish I could give a lower rating

We rented 2 rooms on a Tuesday night they said no stores. Get there and staff not friendly . Lobby inside cute very old on outside for the price . We had 2 wheelchairs and were told it’s not many stairs for a wheelchair then they change rooms which required 3 steps again we couldn’t do. Changed us again and got room at back which had bugs , air was not cool enough. Smelt musty . Pillows not comfortable . Said if we went back by 10pm door looks to the area where we need to get to room.$918 for 2 rooms we were at the point to book another hotel .

We stayed for 2 nights for our anniversary. Overall we REALLY enjoyed this hotel and definitely will return. The only 2 things that dropped it from being a perfect experience was the pool and the restaurant. The 2 days we were there we refused to use the pool. There was the BIGGEST ball of hair that I have ever seen in the bottom of the pool. We seen it the first night and thought for sure it would get cleaned out by the next morning… nope. It was there all day the second day. I let the front desk know about it the night before we left and surprise! It was still there the following morning when we were checking out. So that was disappointing. The restaurant, we had breakfast there and it was very bland. It desperately needed salt and pepper. No one checked on us while eating and the server didn’t ask if everything was ok when he came to clear away 2 barely eaten breakfasts. Outside of those 2 things I really loved the uniqueness of this hotel. Our room was beautifully updated. We had a fridge (I was nervous of that based on previous reviews). I also loved the view of the courtyard what a cute spot!