Riverbend Inn & Vineyard

#好評#對毛巾清潔度，公用空間清潔度，公用空間裝修，浴室，安全性滿意；#負評#對服務失望；订错房间了，让携程协调，可携程说此酒店不允许给他们打电话。到前台协商，明明网上显示有房，前台人员无力拒绝，并撒谎说“所有房间都满了”。感觉他们店大欺客。以后不会住了。

Overall good experience however I only learned afterwards that we were supposed to be offered complimentary sparkling wine glasses at check in which they did not provide to us.

A beautiful property in a Niagara vineyard. The Riverbend Inn is lovely in every way. We certainly enjoyed our stay.

Only suggestion to make would be to have the bar open later than 8pm. Other than that, absolutely stunning!

The staff were extremely friendly and helpful. We were greeted by a roaring fire in our room upon arrival. The property was spectacular.

Spent the weekend with my wife to celebrate our anniversary e everything was perfect. The property is gorgeous, room cozy and super comfortable and the staff is super nice and helpful. Rachel contacted us when I made the reservation and presented many options of things to do and see and set up reservations for dinner and wine tasting. All I can say is a huge thank you and we will definitely come back.

From the glass of sparkling at checkin to the beautiful old building. We enjoyed everything about the Riverbend Inn

Beautiful hotel facing vineyards. We were upgraded to a Superior room for no charge which was great. Room was large and comfortable with views out over one of the vineyards. We had a drink at the bar in the evening and breakfast on the day that we checked-out. Food and service are excellent. Only issue that we had was charging my EV. Previously I was told to park next to a 110V outlet and plug-in there. The outlet was not working, but the other outlet was working but occupied by another EV which was charging. I reported this to the Receptionist who told me that people were using these power outlets without asking, and that the breaker had tripped. She did not have the authority to reset the breaker. Really for a luxury hotel charging $300 per night, they should have Level 2 Wall Connectors specifically for charging EV's. Many other hotels in NOTL have these. This is really putting me off staying at this hotel in future. The Receptionist at check-out said that they had had the comment about no facility to charge EV's many times before and that they are considering it. I mentioned that a Tesla Universal Wall Connector will charge all Tesla cars as well as other EV's using the J1772 connector. This is what we have in our garage and they charge to 11.5kW power. This is what they need and I would expect them to have 2-3 of these installed.

Water bottles in the room were open upon arrival. Bed headboard was not on secure and unsafe. The Washroom door did not work, and my wife got locked in and could not get out. Very disappointing for a premium place.