We arranged private transport from Hanoi hotel to Hidden Charm and the transport was punctual (early in fact). Driver was focused and safe.
Check-in at Hidden Charm was a breeze, they served a citrusy warm drink that I enjoyed. Front desk customer service personnel were proactive in suggesting sightseeing spots at Ninh Binh when we asked for suggestions.
Breakfast buffet was pretty standard with western bread options and Asian pho, fried rice etc.
Location wise, Hidden Charm is very near the Tam Coc boat ticket booth and also offers bicycles for us to cycle to Mua Caves and where the Lying Dragon was. At the entrance to Mua Cave, there will be people trying to get you to park your bikes for a fee, typically 5k VND per bike but we found one close to entrance and charged 2k VND per bike.
Our room was at the 7th floor and comes with a expansive view. The bed was comfortable and not too soft. There was also a bath tub for me to enjoy.
At the end of trip, the hotel staff arranged for private transport to the Noi Bai airport at my request. Again, driver was early and ride was smooth. I enjoyed my stay at Hidden Charm and would recommend to anyone who wish to stay in a clean hotel with excellent service.
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