TravelBug3344
3 Σεπτέμβριος 2024
Summary: Book here under extreme caution, as your reservation is at high risk of being canceled without explanation or even notification 48 hours prior to check-in. I never write negative reviews, and am only writing this to hopefully prevent others from experiencing the same ruined family vacation. If you're on the fence with Westwinds - I implore you, book elsewhere. My family (7 families total) booked and paid a deposit for 5 units at Wyndham Westwinds for a 7/21-7/28 family reunion vacation, 6-8 months in advance of check-in. The Fri night before our Sun cross-country flight, we discovered Wyndham had cancelled 2 units earlier that day. We were not alerted at all of this. We only found out because we called asking about pack and plays and the front desk staffer could no longer find our reservation (as they easily had the times we called before). We assumed it was a mistake, as It’d be crazy that Wyndham Westwinds—a hotel we’ve vacationed at for decades—would cancel reservations 2 days before check-in, during peak tourism season, without even notifying us. The curt hotel staffer directed us to Wyndham’s online booking main line. The Wyndham online booking staffer saw our reservation in the system, confirmed it was still in place, and directed us back to the resort. They saw no issue. My husband and I played middle-men between the Wyndham Westwinds resort and Wyndham’s online booking platform from that moment forward. Over the next 24 hours we worked tirelessly to get the story between many annoying calls. Finally, Saturday night before check-in, they confirmed the units were indeed cancelled (citing “inventory issues”). They said we’d have nowhere to stay if we arrived at Westwinds, and they could refund us or relocate us to a hotel of equal or greater value. These were options offered less than 24 HOURS before our flight/planned check-in (mind you, we have two young kids, so this was a hugely inconvenient shake-up to be dealing with 24 hours before a cross-country trip with two kids under five). They confirmed Willow Bay hotel was the only hotel that had 2x units available and that it was 20-min drive away from Westwinds. They said it was beautiful and equal in value and quality. We’d already wasted hours/days on the phone when we should have been packing. My extended family was beyond upset, as the hotel split-up reality we faced would alter the nature of our intended family vacation significantly. Due to timing constraints and because we’d have NO place to stay, we had to accept the relocation, in good faith. Upon Willow Bay check-in, we quickly learned we’d been swindled. Willow Bay was unarguably lower quality and priced at a lower rate than Westwinds. The front desk staffer even proactively observed this to us, expressing sympathy. We also learned from Westwinds staff that Wyndham had done this exact same last-minute cancelling + relocation to a shoddier “resort” strategy with other families. Wyndham made money on us and these other fam
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