Rosemont Suites

New management is a wonder! Upgrades are happening and it was an excellent stay! My new go-to for every visit!

We arrived shortly after check in time of 3pm, we were very confused as to where the actual entrance was, we finally found it and tried to find the “front desk” to check in, there is no front desk, there was a few men sitting in chairs the minute you walk in the front door which was awkward, we asked where the front desk was so we could check in, he asked my name and got me my room swipe card, so that’s the check in process apparently, I booked a SMOKING room and was told we were in a NON SMOKING room 😐 was not happy about that, after a few swipes, the card finally worked and we were in the room, the room was spacious and fairly clean, which was a relief after booking the room then reading the reviews afterwards, no weird smells either, besides the awkwardness of the staff just sitting at the front door and loud people in the hallway, we did sleep pretty well surprisingly

Room was dirty, sheets not clean hair on the bed dirty bottles and trash under bed and night stand, paint and hair in tub and sinks. Floor dirty made our socks black. No remote to tv had to call front desk 3 times and kept being hung up on.

We walked into the room and there was mud dried on the carpet. I opened a drawer in the kitchenette and found a roach. it looked like it was dying but it was still alive. We did not stay. I tried to talk to the manager but he walked away from me. DON'T STAY HERE.

There was no TV service in any room. Phone does not work. No reasoning on the whole situation 😕

Ring a doorbell- no check-in desk or ID verification. No receipt. Smell was overpowering. Clerk came out of the first room with a folder and handed us the key cards, directing us ‘down there’. Opened room to more odors. Open the drapes and saw carpeting had huge stains. On closer look, numerous pieces of copper wire all over the carpet. Returned to the clerks room and complained. He sent someone to vacuum. Bathroom- no toilet paper holder - stored on the edge of the tub. Electric outlets not secured and had no covers. An old dirty sock in the kitchenette drawer and mouse trap under the sink. Renovations upstairs very noisy.

A cheap place to crash after a day of gaming at the local ******'s

I never leave reviews about hotels, because I never really expect anything over the top. What I DO expect, is for the place to at least be cleaned before we get there. We walked in, to dirt and ash over every surface. Blatant grime in the showers, the place hadn’t been vacuumed in idfk… days at this point (I’m hoping it actually gets vacuumed). The grossest stains imaginable on the couch and curtains of the room. Bed sheets were clean, which I give props for… but everything else was nasty. The man who checked us in was a sweetheart though.

It was absolutely horrible. The carpet was very very dirty and smelly, stains everywhere. The room smelled very bad. The curtains smelled very bad, water stains in the curtains, the tub was not cleaned, bathroom sing not cleaned, the mirrors were very very dirty. We had no TV signals throughout the entire stay. when we requested another room, management said all of the rooms are the same. Circumstances were very unsanitary! We decided to sleep in the car throughout the rest of our stay. I wouldn’t recommend the Rosemont suites at Norwich on my worst enemy! Very disappointing! We didn’t take photos, although we do have video of the room, which we will be uploading very soon.