Hotel Belmonte

I arranged a 2-night stay at Hotel Belmonte through *******: on the webpage, no mention of a NIGHTCLUB the hotel is situated above is provided. This listing is misleading in that such essential information has been omitted: if I had been made aware that the hotel is situated above a club, I would not have booked it. After checking in, I took photographs of the room to show the disgusting, broken and run-down condition of it- they’re all attached here. On the nighttime, it was apparent how disturbing the nightclub was due to the loud, thumping music. Even after it closed at 3am, patrons were still loitering and shouting outside; it was apparent they were not being moved on out of respect for hotel guests. This resulted in two nights of little to no sleep. Security staff outside the hotel implored us to get a refund, as they were fully aware of Hotel Belmonte’s deceptive way of advertising. When I complained to the hotel manager, he simply said, “There’s nothing I can do” and gestured for me to leave. When I contacted ******* for a refund, their process involved- wait for it- ASKING PERMISSION from the manager for me to get my money back. He said no. As far as ******* was concerned, that was the matter closed. Still considering Hotel Belmonte? No, I didn’t think so.

I arranged a 2-night stay at Hotel Belmonte through *******: on the webpage, no mention of a NIGHTCLUB the hotel is situated above is provided. This listing is misleading in that such essential information has been omitted: if I had been made aware that the hotel is situated above a club, I would not have booked it. After checking in, I took photographs of the room to show the disgusting, broken and run-down condition of it- they’re all attached here. On the night-time, it was apparent how disturbing the nightclub was due to the loud, thumping music. Even after it closed at 3am, patrons were still loitering and shouting outside; it was apparent they were not being moved on out of respect for hotel guests. This resulted in two nights of little to no sleep. Security staff outside the hotel implored us to get a refund, as they were fully aware of Hotel Belmonte’s deceptive way of advertising. When I complained to the hotel manager, he simply said, “There’s nothing I can do” and gestured for me to leave. When I contacted ******* for a refund, their process involved- wait for it- ASKING PERMISSION from the manager for me to get my money back. He said no. As far as ******* was concerned, that was the matter closed. Still considering Hotel Belmonte? No, I didn’t think so.

My second stay here and yes there is noise from the club which would not suit everyone, the room again was very comfortable with a nice ensuite shower, tea, coffee biscuits were also provided along with free WiFi and that was for 48 pounds a night, it's a budget hotel which does what it says on the tin.

Parking was awkward and the room amenities were very dated but the location of the property was next to loads of clubs and shops, and the room did the job just as intended.. for somewhere to sleep once you’re all partied out!

Not as bad as some reviews say in our visit, we saw quite a few bad reveiws and was dubious but when we got there the guy checking us in was really friendly and when we got to the room it was clean, tidy and had complimentary tea & coffee, towels & gel,, what more can you ask for in a budget hotel. Yes noisy till 4am ish but we knew it was above the night club so was expecting that any way

This is a great budget option for a short stay in Norwich. We had seen the reviews warning about the noise from the nightclub below so came prepared with earplugs, unfortunately they didn't block the noise. Bed and room were comfortable, probably better for a midweek stay.

The facilities are not well maintained. Parts of the room were dusty. There was rust around the sink fixtures. Hard to sleep as it is next to a nightclub.

First off this would have been a bit higher but for one thing. The bar underneath the hotel is not a bar. It’s a nightclub. There was non-stop noise until 4am. After that the street cleaners came out. We were doubly unlucky as it was 30°c during the day so we needed the windows open. If you’re going to Norwich for a night out and you’ll be out until then, you’ll be fine here. Maybe during the week when the club isn’t open as well wouldn’t be so bad. They should really disclose this before you book. Aside from that the room was clean (although the fixtures and fittings are dated) and the bed was fairly comfortable. There was a fan provided which was very welcome! It is rough around the edges. The bathroom window didn’t open and there was no extractor fan so you need to be comfortable with whoever you’re staying with! The holder for the shower head was smashed so we had to hold the shower head by hand. The staff were nice and friendly and did warn us about the noise from the nightclub but at the point of check in it was too late. Not the worst place I’ve ever stayed but I couldn’t go higher than a two star because of the noise.

Stayed here for a few nights whilst visiting friends for a birthday party. Although it's above a nightclub the music didn't bother me too much as wasn't to loud but the emptying of glass bins every hr or so was more annoying I was on the 2nd floor at the rear of the building. Room was basic but not much more you could ask for at the price. Staff were welcoming and polite and room was clean what more do you want. If you don't mind a little noise it's not a bad place to stay. Would use it again in the future.