One&Only Nyungwe House

Exceptional property, superb service, lots of activities, and the spa and food are fantastic.

We couldn’t have had a more perfect experience at Nyungwe House. Aside from the absolutely spectacular location, luxurious and pristine suites, and delicious super fresh food, the best part of our trip was the hospitality - from Apo and team’s amazing spa, to Maxwell and Grace’s welcoming presence, to Jack’s wealth of knowledge about the area’s plants and animals, to Boscoe’s constant presence, to Emmanuel and especially Amani for taking such good care of us at each and every meal, we were welcomed and made to feel at home every moment of our time in Nyungwe. We cannot thank the O&O team enough for this truly exceptional experience, and would recommend Nyungwe House to anyone and everyone visiting the area in Rwanda.

If you want to get close to heaven, come here. An absolutely AMAZING experience, where you felt like you’d come home to family. Gorgeous resort, amazing facilities, Michelin-level food, and a staff that is so warm you never want to leave! We’ve stayed at several O&O’s, and Nyungwe is a special experience!

A truly wonderful experience at a beautiful location. The staff couldn’t possibly be better. They catered to our every need. Our balcony faced the national park. We’re spoiled for going anywhere else!

From the moment you arrive, your every need is looked after. The staff were exceptional. The accommodations were luxurious and comfortable as you sleep literally in the mountains surrounded by monkeys and wildlife. It is safe and clean. The food rivals the best in the world for cuisine using local grown ingredients. This is the place to stay!

Nyungwe House is such a special place! We stayed for 2 nights and were blown away both by the beauty of the property and the excellent team. It was basically a perfect stay. The location on the edge of the forest and in the middle of a tea plantation is gorgeous. Pictures don't do it justice. And the infinity pool looking out into the forest may be one of my favourites ever. The room was lovely too, and so even when it rained one morning we were very happy sitting reading and enjoying the views. The main building is equally charming, including lovely fireplaces. Food and wine were all really good, and the service was exceptional. We felt very well looked after by every member of the team we met. One of our best stays ever.

We just completed a 3-night stay and had a somewhat pleasant experience during our stay but feel that there are many areas for improvement to enhance future traveler's experiences. For the price of the stay, we did not feel the service or facilities were up to standard. Opportunities for Improvement: 1) The food was extremely inconsistent from one meal to the next. Some meals were exceptional (the local family style dinner and egg breakfast sandwich for chimpanzee trekking were all incredible) while other meals left much to be desired (do not get the waffles for breakfast). The treat table was also not user-friendly. There were not bags to put the treats in, making it difficult to take advantage of the offerings unless you brought your own bag. 2) We found it a bit confusing to understand the included experiences at the hotel and how we might take advantage of them. We would recommend the hotel find a better way to inform guests of the experiences offered and how they might book them to get the most of their stay. Having a list in the room on an iPad was not as easy for us to understand and we feel that we missed out on some of the included experiences due to this. 3) The gym could benefit from updated and additional equipment. The equipment feels dated and there aren't as many options as one would expect from a hotel like this. 4) Staff attention to patrons could be improved. Coming from the Gorillas Nest, we felt extremely taken care of and catered to, so arriving at Nyungwe House we were expecting similar service. Unfortunately, the service fell flat. We did not feel that we were taken care of at the level we should have been for the price we paid. Little things were overlooked, especially in our rooms, like replacing food, drinks and linens. The food and beverage service were much better than the in-room service, but still felt a bit impersonal. 5) The overall experience at the hotel just felt chaotic, inconsistent and disorganized, especially compared to our stay at the Gorillas Nest. We hired a driver through the hotel during our stay at Nyungwe House and he was not very attentive or interactive. We arrived at the front of the hotel the morning for our Chimpanzee Trek at 4:45 am ready to go and had to wait a good 20 minutes for him as he was trying to get water for himself for the car while he waited on us to do the trekking. When he drove us to Kigali on the day of our departure, he drove rather erratically, swerving in and out of traffic and coming close to other cars, and we were scared many times. When we arrived back from one of our treks, we had to take our gaiters off ourselves as no one was there to help us (this is minor but just inconsistent). The management of the hotel leaves something to be desired and could really elevate the experience if there was more attention to detail paid to guests and individualized service. 6) The kitchen is very unaccommodating to meals outside of specific times. We were departing the hotel

This is the most incredible resort and I would recommend it highly. The property is amazing and the staff cannot do enough. When you come, add a day to enjoy the property as well as use it as a base to visit the Nyunge National Park. It is incredible.

A lovely experience. Definitely worth the time effort and money. Staff and décor and food and service were exceptional community choir graced the evening by creating an ambiance hat left an indelible mark on our hearts. of Chris**as eve. Highly recommended stay, no matter the time of year. Preferably during dry season.