Hotel Casa las Mercedes

We reserved a king bed and got a double. The window room is on the main floor about 15 feet from the road . We were offered a balcony instead which door opened into the lobby which was to be our balcony . There is a coffee maker but I had to purchase the pods at 45 pesos same as cafe. The staff was friendly polite and helpful.

Staff is extremely helpful, my room 103 was clean and had high ceilings and spacious bathroom. Worth noting the parking lot is not onsite but a few blocks away. With that said, the staff is always available to walk you there and go with you to pick up or drop off the car. The staff also always left a new free water bottle in the room. Enjoyed the stay despite no windows in my room

Located at the edge of the historic center of Oaxaca yet still at a walkable distant, it’s a great place for staying. The facilities are not new but clean, classic and suit with the overall scene. Btw, great beds.

Excellent location, staff, comfort level.

Daniel and his staff were amazing!! Daniel was very accommodating and took the time to assist us and also give great dining recommendations

By far the staff was the best. Front check service was fast and easy. The staff guys went above and beyond to bring us anything we needed. We asked for a beverage bucket and he brought us 2 different sizes. Just made you feel as if you were at home. The rooms are pretty basic, but very clean. It fit perfect for us, since we were gone sightseeing most of the day. We also liked we can get a quick bite and coffee in the early morning. At night it’s very quite, feels completely safe. Definitely would recommend this nice, convenient and comfortable hotel.

We had an astonishing terrible experience with this hotel. First of all, when we booked the hotel, the website stated the cot was free. However, after we emailed the hotel to prepare the cot, they insisted to charge us an additional 500 pesos. They even updated the website after our conversation. When we tried to dispute the cot charge, they stopped replying to us and ignored our messages completely. We were so furious and mistakenly canceled the booking by accident. We realized it was a non-refundable booking and we would lose over £300. So we contacted *********** immediately and ask them to liaise with the hotel to reinstate the booking. The hotel didn't answer the email or the phone call even if that was from *********** agents. In the next few days, we continue to contact both *********** and the hotel directly. The hotel staff did not speak English at all. *********** couldn't get a timely response from them either. Communication was extremely poor at this hotel. One of the *********** agents finally spoke with the hotel manager to ask them kindly reinstate the booking. But the manager lied and told the agent that they didn't have availability whilst their website stated they had available rooms for those dates. The hotel is operated by very doggy and unprofessional people. Admitted that we made a mistake and canceled a non-refundable booking by accident. But the hotel showed ZERO interest to help their guests and only want to grab money whenever they can. Please avoid this hotel if you want professional services and to interact with genuine people.

The bartender made me some fantastic drinks for my nightcap.

The staff were really pleasant and the rooms were beautiful. The rooftop bar was fabulous and Ernesto made incredible drinks from fresh juices and his family’s local mezcal. He was the best bartender and the setting was really lovely.