Verified traveler
31 Δεκέμβριος 2023
This property is beautiful and the sunsets & waves are amazing. The experience & location is what you pay for.
The stay is clouded with bad customer service & excessive fees - $47 resort fee, $47 parking and not enough workers so you are always waiting for service. Check in time is 4pm and sunset is around 4:50 so if there is any delay, room not cleaned, wrong class of room, long queue to check in, anything…you will miss the sunset —whole reason to stay. This happened to us and it was a shame. Check out is 11am (latest is noon) so the time difference is a big gap compared to other hotels. If you are lucky with nice service, it’s pricy but you understand the draw. If you have horrible service, the cost is too much for the lousy experience.
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