Hyatt Place Oklahoma City Bricktown

Hotel staff were very accommodating and kind. They even recommended places to go to/activities to do.

Great location close to basket stadium, Everything is in walking distance

We were bullied into turning over our car keys as we got out in front of the hotel and tried to go inside to register for our room. Once inside we were told there was no parking on the facility ( not mentioned in the website) and valet parking was $29 plus fees and tax for the night. Also the pool and exercise facilities were closed. Wow! Welcome to the Hyatt! We found the front staff very defensive of the problems we had as opposed to apologizing or fixing our negative experience. The air conditioner was so noisy in our room that neither of us could sleep. When we tried to retrieve our car the next morning, our text to the valet service was never received and after 10 minutes we went outside to track down the valet service. So glad we were charged $33 for this “service”. Our advise…choose a different hotel. P.S. Read the other reviews, and the customer service responses seem to be very insincere.

It was overall good. Not great, but also a good price. Somehow I missed that it was valet only parking, and the pool was claowd for repair (the kids were bummed.) But it did the job overall.

Service desk lady was rude during the check in. When we took a shower, it did not drain. She made it seem like a big inconvenience to switch us to a new room. When we got our new room cards she was rude about thay too.

So for starters the room was disgusting. The towels were dirty, the room was disgusting. We tried to use the pull out couch and when we opened it, it had food in it and around it. Also $29 valet on top of what we already pay to stay there or we have find somewhere miles away just to stay at your hotel. That’s ridiculous. On top of that we booked this hotel because there was a pool and a gym and both of those were closed due to construction. That would have been nice to know before booking. We also went down to the bar to have a drink and the bartender was extremely rude, rushing to get home I assume (which I get but doesn’t mean you have to be rude to not only us but other hotel guests.) she still had 10 minutes of being open. Every time I talked to the front desk they looked and talked to me like I was an inconvenience. I’ve never experienced a hotel this bad before. I would never recommend someone to stay here.

Ladies at the front desk were extremely rude and unhelpful. It was not communicated the pool was closed.

Overall our stay was good. Nice place with a good breakfast. We only had one issue, the heat/ac unit in our room. It would heat up the room and immediately thereafter switch to AC, freezing us. Maintenance was contacted by the front desk but never showed up over our 4 night stay.

We had an outside building light shining into our room which made it hard to sleep. We were on the 3rd floor. They need blackout curtains to close the edges of the shade that allowed that annoying light through. It would’ve also have been nice to have been reminded that there was breakfast only until 9:30 when we checked in We had assumed 10:00 from other hotels so we missed it.